r/onedrive • • 11h ago

MY FAILED MICROSOFT SUPPORT QUESTION [URGENT HELP] How do you actually speak to a person?

7 Upvotes

https://learn.microsoft.com/en-us/answers/questions/6038611/urgent-help-suspected-malicious-deletion-of-files?page=0&orderby=Helpful&translated=false#answers

Every avenue I try is AI, you try to get support online and it's AI, you go to ring them up and it's AI.

The AI hangs up on you.

You open a support ticket and you get an AI response and it automatically closes the ticket.

This is absolutely insane. I am in a really horrible patch where I have had something malicious done to me and I really need some help.

I have been trying all day to actually get to talk to a PERSON to resolve my issue.

I have sent an email through the OneDrive App to the OneDrive Support team, but I do not know if I will ever get a response.