As the title says, please let me know before I end up buying the black one lol

I have had no service for 2 weeks with Mint on my Samsung Galaxy 21. It stopped working after renewal. It worked briefly than stopped. I have worked with 3 agents who tell me it is a tower maintenance issue. I have been over 25 miles from my house with no service as well. My husband has mint, and he has no issues. Every troubleshooting step has been done, including getting a new esim. Any ideas? I am in Southern NH.

For the past few days, I'm having very slow data when I'm not connected to any Wi-Fi, I'm nowhere near my limits so they would slow me down. I have the unlimited plan and it's getting really annoying. It's like I'm on 4G again, but it definitely says 5G on top.

It seems like the data is quicker in the very early morning hours and then it slows down throughout the day. I've had mint for almost a year now. And this is the first time I'm experiencing any issues, and I really don't wanna have to go back to one of the expensive major companies.

Hi! Thinking about making the switch to Mint. The low monthly/yearly rates is what’s really luring me in. I pay about $125/mo for unlimited 5G with AT&T and though I absolutely love it, I’m just looking to save some money here and there.

I read through some posts here, everyone seems to love it. However, of course, there will always be flaws. For context, I live in NYC and my AT&T service is phenomenal. I never run into any issues! I’m sure I could look online, but I come to Reddit for a lot of things as I think a lot of you are very smart, insightful, and real. How was the switch from a mainstream mobile service to Mint? Seamless? Difficult? Bumps in the road? I would say for the most part I’m quite tech savvy.

Curious for those of you in the NYC region (I am in lower Manhattan for reference): how’s your service? Any issues?

Question: I’d also like to get a newer phone before 2026 ends, or at minimum in the New Year. Should I want until I get a new phone to switch? Is it better to do this now?

Please drop all the ‘need to knows’ or ‘what you wish you knew before joining’ comments tips etc!

Purely looking for advice and a reason to bite the bullet and get Mint 😊 TIA!

Every month, I used to get a text message from Mint mobile on the day my data allowance got reset, like this one from last May:

Mint Mobile: It's a new month and you've got a fresh tank of your Mint monthly 15GB of data. You've got until Jun 13, 2026 to use it.

I appreciated this, because it reminded me to go screenshot my data usage in Settings > Cellular (this on an iPhone), check to see if any apps had used more than expected, and then reset the statistics, so I would have accurate numbers for the next 30ish days.

My plan renewed in July. The last message I got was in July, saying:

Mint Mobile: Your Mint 12 Month 17GB plan has been successfully autopaid until 07/13/27. Now get back to enjoying the no bill chill life.

No mention of "fresh tank until Aug 13, 2026", and no messages in August, September, or October.

Why did they stop? Can I get them started again? I've set a monthly reminder in my phone to go look, but since Mint is ultimately the one that decides exactly when it resets for the next month, I may have to check a few times each month to find that it has, indeed, reset.

What would be ideal would be a push notification from the Mint app each month when the plan resets, but can I at least get the push notifications back?

(While we're at it, the semicircular "speedometer" gauge of how much data is remaining for the month - it would be awesome if their were another concentric semicircle that showed what percentage of time in the month was left - that way if the data allowance was running down considerably faster than the days in the month, it would be immediately obvious from the gauge ("ah, I've got 30% of my data left, but 45% of the month left, maybe I better cut back a bit"). Though that doesn't affect me as much these days, as my original 10GB plan got upgraded to 12GB, then 15GB then 17GB, and I still only use 5-8GB/mo.)

And finally, for those who might say "you should just switch to unlimited!", thanks I've already considered that. I'm happier with my 17GB plan as it is now - it's far more data than I need (though 6GB wouldn't be quite enough), and it's 2/3rds the cost. Plus Unlimited used to be subject to video "optimization" and hotspot limits, but I don't know if those still enter into the equation. In any case, I'd rather pay $20 than $30. And even if I was on unlimited, I'd still be checking every month to see what had been using the most data, because I'm curious that way.

I finally made the move to Mint just over a week ago and lucked into a promotion where I could get any plan for 6 months at just $10/month. Anyway, with my phone using eSIMs, I was able to sign up and have everything working in short order. I watched the videos for how to activate, but it's hard for them to keep up on the constant phone o/s updates and the Android instructions didn't match what was actually on my phone, but it wasn't hard to figure it out. The APN was also set up correctly and I was able to figure out how to set my Voicemail greeting and get the built-in Visual Voicemail working as well.

One drawback I ran into was that I was getting a new number and it turns out that you don't get any choice at all in the selection. Moreover, this didn't happen until after I had signed up and paid, so no way to cancel if I didn't like it. I was mainly concerned about the area code, wanting the standard one for my area as opposed to an overlay code. Fortunately, I did get one in the desired area code and it was even one that was easy for me to remember since the last 4 digits are a palindrome.

To make it easier to switch my various contacts. 2FAs, etc., I'm now running my Pixel 10 Pro in dual-SIM mode and that works like a champ. My prepaid AT&T account runs out in early December so I have plenty of time to get this done. Since I now see two sets of signal bars, I can see that Mint is generally getting as good as or slightly better than AT&T. Performance on mobile data is certainly as good as I need for streaming music and using Android Auto. My eventual plan will be the 6Gb one since I generally use less than 2Gb a month on my current plan.

Anyway, I'm glad to be here and hope to not have to switch carriers again for a long while.

The gateway has been working great for months. Today it decided it couldn’t recognize its SIM anymore. I called, went through the troubleshooting steps, discovered the SIM card had popped out. I pushed it back in, and same problem. “No SIM Card”.

I get on the phone with someone who said the IT department would call me back in a few minutes. I wait hours. No call. So I jump on a chat, and am told it’s an outage in my entire area. Which is funny because I was chatting with them on my mint mobile phone with no issue. Whatever. I get off the chat, google the outage map, and there’s no outage.

So I decided to try a factory reset. It didn’t help. Now I think I need a new gateway or a new SIM? I want to know what to ask for tomorrow when I get on the phone with them to prevent being told it’s an “outage” again. Just need some actionable advice please.

I haven’t gotten a text message. I need help and there’s no customer service within the app. Anyone had this issue before and know how to fix it?

SO SORRY I MEANT OCTOBER 1, 2026. I have a question I signed up for mint mobile on September 1, 2026. How long should I wait for everything to ship? I know I need to be patient but I was wondering.

If you had asked me anytime during my first year with Mint Mobile, I would have said it's awesome. I would have said it does everything I could do with Verizon but cheaper. I would have said I have no regrets and that it's about half the cost of what I paid Verizon.

Unfortunately, after a year my answer is different.

About a year into my service with Mint I stopped receiving text messages. After some detective work I determined that it only seemed to be a problem with Verizon users. That's a big problem though, because well over half of my contacts (or even 2/3) are Verizon users - including the 4 people I text with the most.

The need for my mobile plan is to service my mobile data needs and my texting needs, and I make some mobile calls. Mobile calls are critical, but it's pretty important to be able to text on your plan in this day and age.

Mint Support stumbled all over the place on this one. I was asked questions that they have to ask over and over (I guess)... such as did you block the user? Yes, Mint Support, on the same day somehow I blocked all my Verizon contacts at the same time so that I could not receive text from any of them. Really?

I went through all the troubleshooting advice on the Internet to fix the problem that I didn't create. Nothing worked and Mint Support could not do anything to help resolve this, other than suggest there was some kind of network infrastructure problem.

So, I went back to Verizon. Everything immediately started working fine again, and my year and quarter long Mint test is done, and I am back to paying more. But at least my stuff works again.

All I can say is that my 5G service was better at my house with Mint/T-Mobile than Verizon, and Verizon costs more. But at least Verizon works.

I was looking at an older phone that’s listed and wanted to make sure that they’re brand new and not used.

Clicked on the offer and I was ready to roll - then it wanted to ask me questions and in the end, I had to wait to get their email offer of 20 a month for 17GB of data. Ummmmmm noooooooo. I wanted the 10 dollar offer of unlimited but throttled after 50GB. How oh how?

Just hopped on the $10 6 months plan and speeds are awesome no regrets!

Ordered a phone n 12 month sim bundle from mint called to ask about it n they said my orders on hold n to call at 8am pacific does anyone know what they’ll most likely ask for and stuff like that with verification

Also the sim i get is it possible to just activate it on my old phone n just use my current sim on the new phone or does it not work like that

Been with mint for many years. Rocking a pixel 6 with a battery that may blow up at any minute. If I go into the mint app, there is a pixel 10 pro on sale for $429. Sick.

When I click on it, in the fine print it says new customers only and requires a 12 month plan. Which I don’t need cause I already have a plan.

Where do I go to find just a replacement phone? Is the only way to buy their phone deals to buy a whole new plan with it? Even clicking on some of the phones not on sale, it still says new customers only. Why even show that in the app, that I am logged in with? Like if mint knows I’m already a customer, why show phone prices that are for people who aren’t customers?

I'm looking to switch from another provider to mint. I placed an order for a phone and year of service. I never received a confirmation but received an email that the order is under review and being given a good once-over. After several hours of no update I contacted chat & phone customer service which gave me conflicting info. Chat said the email is normal procedure and will be approved whereas the phone agent said the order would be canceled due to the system flagging mismatched credit card info & potential fraud. My info is all legitimate. Please help. I can't reorder since the order has not been officially canceled. I don't want two phones sent to me. What should I do?

I have a physical sim on my old phone and switched to esim on a new phone since it doesn’t have a tray. This was Friday night, I called mint twice yesterday, and the last one asked for my address and said theres a network problem in the area. I called again earlier and they said the engineers are still working on it and will finish ASAP. How long does that usually that take? I currently cant make or receive any calls except over Wifi. I have work tomorrow and I need my phone

I bought a 3 month unlimited data Sim card for my phone, after going through the online activation, it fails after I input my name and email, telling me to contact customer service. I called and went through the steps again, the lady seemingly got it working on her end but I'm still without data connection or new phone number. Ideas?

My phone is a CMF Nothing Phone 2 pro (ive also tried with my oneplus 9 5g) using the IMEI number.

Hi all. I recently switched from Metro to Mint Mobile for the 6-month promo on my iPhone 17 Pro Max. Signal strength seems virtually identical, but my ping has gone from 12–30 ms on Metro to 90–120 ms on Mint in the exact same location. I noticed my IP address appears to be based in Minneapolis, MN, roughly 1,000 miles away. I’ve reset network settings and rebooted multiple times, but I keep getting the same location.

Could this be affecting my latency? Has anyone experienced this, and is there a way to get a more local IP or lower ping without using a VPN?

Hi, considering switching from Google Fi to Mint’s 12 month Unlimited plan, buying a Pixel 11 through Mint. Visual voicemail with transcription has always worked on Fi, but it didn’t work for us on Visible.

Can anyone on a Pixel 11 confirm that native visual voicemail with transcription in the Google Phone app works on Mint? I’d rather not rely on a third party app.

Thanks.

I need proof of residency for my college in California. Has anyone managed to get an official bill or account letter from Mint showing their full name and mailing address?

Is this available through the app or website, or can customer support issue one? If you've done it, was the document accepted as proof of residency?

" an it administrator has locked rcs on your account" . Also thank you mint support

I spend about 2 hours dialoguing with Google AI about this problem. Here are 2 takes.

If your phone asks you for a work account or asks you for one. Then your phone has to be reset. Even if you didn't add one.

If your phone just shows rcs lock. Then usually clearing data and cache from messages and Google play services is enough.

Asked an agent online about why my order for a phone bundle + 1-yr plan was cancelled, and I was told it was because the shipping and billing addresses are not the same.

...So why would Mint ask for it like it's an option then?!

Looking online, I see some people on this sub had this issue too. I guess it's still a problem.

Has anyone found a way around it though? I definitely cannot use my billing address as my mailing address.