I've been learning French for several years with Memrise and a few days ago I picked "change level" (I’m translating from the Spanish UI) and I lost my progress and went back to square one 😭

I arrived to a point where I had 5 situations missing to complete the official path, with the last one being "felicitations", I’ve watched over 400 videos and my streak was around 359 days. Is there a way to restore it? I’m a lifetime member.

I'm so ashamed, I was fiddling with the options and thought there was going to be another message before the action of erasing the progress would be executed. When I saw that the deletion was in progress, I quit the website, but to no avail.

I created a ticket, but I only got automated responses.

https://memrisebeta.zendesk.com/hc/en-us/requests/422216?brand_id=4436295218065

I would really appreciate any help from the team.