Our lab recently started sharing productivity numbers by shift, and I think I've finally figured out why they're bothering me so much.
The report tracks how many tests we complete. Which sounds reasonable until you think about everything that happens in the lab that DOESN'T end with a result.
Last week I spent close to half an hour dealing with a clotted CBC. Checking the specimen, documenting the rejection, contacting the floor, arranging the recollect, answering questions about why we couldn't just run it anyway.
Number of results produced: zero.
Same shift, chemistry QC failed. Troubleshooting, corrective action, documentation, getting everything back within acceptable limits before resuming patient testing.
Again, essentially zero productivity as far as that report is concerned.
Meanwhile, on a smooth day when the analyzers are behaving and specimens arrive properly collected and labeled, the numbers look fantastic.
I'm not saying routine testing is easy or that high-volume benches don't deserve credit. Obviously they do.
But it feels strange that our productivity looks best when nothing goes wrong, even though handling problems correctly is a huge part of why we're here.
What really got me was a comment during our last staff meeting about second shift having "available capacity" based on the number of completed tests.
We have fewer people working evenings. We're also the ones handling a lot of the maintenance, troubleshooting, pending work, phone calls, and everything that couldn't be finished earlier.
I asked whether any of that was reflected in the numbers.
The answer was basically, "Well, we know the report doesn't tell the whole story."
Okay, but then why are we using it to decide who has room for more work?
A rejected specimen isn't a failure to produce a result. Sometimes it's the entire reason a bad result never makes it into a patient's chart.
I'm genuinely curious whether any labs have figured out a reasonable way to measure work that doesn't generate results.
Not asking for another 15 things to document every shift. Just wondering whether there's a better approach than counting completed tests and pretending everything else is free.