r/kroger • • Mar 16 '23

Announcement Customer Inquiries, Complaints, and Questions

78 Upvotes

This Reddit is a collective for Kroger employees to chat together, share their stories and experiences, and ask questions they might not be getting an answer to. This is NOT an official Kroger forum, and we do not have the authority nor the capability to handle or process customer complaints, inquiries, or questions. View it as an online breakroom.

If you are having questions about product availability ("I havent seen Fizz and Co seltzer in forever,") Product quality issues ("my chicken breasts were not of good quality,") or had a bad experience at one of our stores ("Checkouts were closed after 9pm")

Please direct any of these questions to Kroger Customer Connect at (800-576-4377)

If you are experiencing issues with online delivery orders made through kroger.com or yourbanner.com, please direct your concerns to (833-576-3774). This includes Kroger delivery orders and orders through the kroger app or website, being fulfilled by Instacart.

If you are experiencing issues with an instacart issue placed through the instacart website or app, please direct your concerns to (888-246-7822)

If you are experiencing issues with a Kroger Pickup order, please direct your concerns to (800-576-4377)

Going forward, any customer posts will be deleted, referencing rule #5 of this reddit, and this post.


r/kroger • • Jul 28 '23

News Join the Kroger Discord Server!

23 Upvotes

With all the new members in the subreddit I wanted to extend another invitation to the Kroger Discord server. It's all employee-ran outside the reigns of corporate where we can discuss our experiences at work with other people across the company in real time. This is a tremendous resource for getting feedback and assistance in your job. Better than Kroger can offer themselves. In the server, all roles in the Kroger enterprise are welcome. Thank you!

https://discord.gg/kroger


r/kroger • • 4h ago

Question Larry the Markdown Llama Help

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39 Upvotes

Hey there bakery friends. I know we're all in the Llama expectation(?) drama boat together. I'm having a really hard time understanding how to make these look. The printed off copies are trash to try and look at.

I finally got the pull-a-parts down (maybe not down pat, but it finally looked kinda like a Llama instead of bunny/bear), but I'm struggling with the quarter sheets. Where's the template? Do they want us to use that 9"x11" printout on the back of the job aid as the actual sized template to cut it out? That seems SO small!! Anyone do this yet? Show me all your Llama drama pictures... cookie cakes, sheet cakes, and PAPs!! We're going to survive the corporate bro's vacation inspiration together!

I'll include my most recent Llama picture to show you where I stand. I'm far from a pro. I've only been doing this since February. But I'm trying really really hard!!!


r/kroger • • 1h ago

Question Does anyone else feel like this is the most condescending, dog water training they've ever encountered?

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• Upvotes

This shit feels like I'm actively being gaslit.


r/kroger • • 10h ago

Venting Got yelled at by bakery staff

44 Upvotes

I’m customer service and we get the calls first for the most part. This one customer had called over 5 times and we kept announcing on speaker there was a cal for bakery. They kept ignoring it.
So I walked back to bakery to kindly let them know and they got mad at me! I’m like, I’m just letting you know because we’ve been telling you for the last 15-20 minutes someone was calling.

Just had to vent a little. I’ll never understand why, at our store, bakery and deli never pick up the phone. They’re literally the only two departments that take orders. You’d think it would be a priority for them.


r/kroger • • 19h ago

Meme I swear by this

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98 Upvotes

r/kroger • • 16h ago

Uplift 🤨 really?

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57 Upvotes

im not sure what this is LOL i laughed hard as soon as i walked through the doors today


r/kroger • • 7h ago

Question Question about management

6 Upvotes

I'm working for Krogers since November of 2024 something has been happening recently and I wanted to bring it up.

Yesterday was my day off I work in the meat department and my assistant manager texted me and sent me a picture of something I didn't do right.

Is this normal? I figure if it's something that I didn't do right they would tell me next time I work with them instead of texting me on my day off.


r/kroger • • 9h ago

Question Covid

7 Upvotes

Do oyu giys remember what ot was like working i your deparment during covid?? I was In pickup and tjere wasn't much to pick. Shelves were empty people kept placing orders. No toilet paper hand sanitizer.


r/kroger • • 4h ago

Question Missed Punches?

2 Upvotes

How?


r/kroger • • 12h ago

Question Question

8 Upvotes

What's the shortest time a person lasted in your department???


r/kroger • • 21h ago

Question Advice? Why would managers say this?

34 Upvotes

My department recently had a rehire of a person who had attendance issues the last time they worked.

My lead allegedly said he told them not to rehire the person, but was told by the ARM that “the other options were worse”

After this person was rehired and then called in enough to then be termed I mentioned to an ASM I didn’t know why we let them back given the historical attendance issues and he casually said “we didn’t have any better options”

So my question is, why would anyone ever say that?

What’s the point of the existing employees doing anything other than showing up if you can’t even manage to find someone to replace us who will even come to work?

I’m just shook.

If we are really at the place where you have NOBODY to hire and you still treat us the way you do I seriously question what this company is doing.

The whole environment out there right now is wild.


r/kroger • • 10h ago

Uplift Dealing with hate

4 Upvotes

Please, can anyone give advice on the constant nastiness regarding the cost increases?!?! I know these people are not voting and definitely unaware of supply chains and general politics. I nod and smile and pretend to not hear but it is sapping my soul.

Cheer me up a little. I like my cute black apron. I love food and helping people get the right food.


r/kroger • • 3h ago

Question Tips and tricks for a new CAO?

1 Upvotes

Hey! Just got hired as a CAO over dairy at King Soopers a few days ago. Coming from a background working at WinCo, most recently as a Manager-in-Training in their bulk foods department. Anyone else here in this role? If so how do you like it? Any advice you'd give? I'm pretty familiar with keeping inventory and counting and stuff from my previous experience, but we did manual ordering at WinCo, didn't have to do daily counts or adjust stock levels on the computer or anything.


r/kroger • • 4h ago

Question Should I ask to change my division now or later as a new hire of 3 days?

0 Upvotes

So, I was recently hired to do online pickup and just finished my third day. What I learned from my manager is that, because I'm a minor, I can't work alone, meaning I can essentially only work weekend afternoons. I assume this is because I live in an ass backwards state that doesn't allow me to handle alcohol sales (even though I can do every other step in the process.) This means that every week I'm only getting about eight hours, or 124 dollars pre-tax. Should I ask them to change my department now or should I wait until I have a bit more seniority? Also, what is the process for asking to change departments? Who should I go to?


r/kroger • • 8h ago

Question Department Managers - Do they have authority over all hourly associates?

2 Upvotes

I'm pretty much just confirming my suspicions at this point, but I still want to be sure. I was hired part time as an all-purpose clerk back in May of 2025. Eventually I got moved to work in produce which in my store is right next to the service deli/bakery department. To make a long story short the SD/Bakery Department manager, let's call her Clara, is an overly emotional grown woman who also has no accountability. It's not just me that thinks this of Clara, it's a sentiment also shared by my coworkers and the people who work directly under her.

This afternoon Clara got worked up because the SD/Bakery department specialist for our district came to our store and dropped off a tamale station for the holidays. Clara's stressed out presumably because she's now down an additional employee as of about two weeks ago and has to move the department around according to the specialist's directions. My coworkers and I working produce today were talking in the backroom and one of them mentioned almost jokingly how she's going to try to offload all her hard work on me tomorrow because I'll be working the morning shift again and she comes in about the same time as me usually. I've only been working produce for about six months, I'm definitely efficient with my work, maybe not as fast as some of my coworkers who have been working my department for longer than I have, so I typically don't have any down-time during my shifts.

I'm all for helping out with small stuff here and there but tomorrow I'll be by myself until about 7:30am on a Friday and I just want to know if I could run any risk of write-up or disciplinary action if I tell her that that's not really my problem. Clara has two able-bodied young men about my age that work in her department and she could simply schedule one of them to come in earlier if she was proactive with her leadership capabilities. It also doesn't help that Clara and I already don't see eye-to-eye because she runs a gossip ring with the front-end supervisor (who also doesn't care for me). Clara has snitched on me in the past to said supervisor for stuff like being on my phone, headphones, etc. which, up until this point, hasn't resulted in much more than a verbal warning from my department supervisor.

I have a two-day load to break down tomorrow for the weekend, along with conditioning and replenishing the rack, doing markdowns, salads, daily count, etc. I'm really not trying to get roped into all this but I'm honestly not sure if I'm in a position to say no because she's not technically my supervisor but technically I'm also not exclusively a produce clerk. I'm worried if I decide to show some backbone here if she's gonna try to burn me for it. I just want some of you guy's input here, thanks.


r/kroger • • 12h ago

Question Benefits

3 Upvotes

I’m a new part-time Kroger employee in Metro Atlanta (1 month in) and trying to find out when I’m eligible for health insurance and the 401(k). I keep getting different answers or being told someone will get back to me. We’re also getting a new union contact at the beginning of the year, which may be adding to the confusion.
Can anyone share when I became eligible for these benefits? Thanks!


r/kroger • • 16h ago

Question How to bake conchas

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6 Upvotes

I workat a store that does not regularly sell the Azteca conchas. We received a box recently. My bakery lead wanted to throw them away so I asked for a few to try at home. Now I have them and have no idea what to do with them. Does anyone know how hot and how long to bake them? I'm planning on letting them rise for an hour or so. Also, I'm a cake decorator so I have no reference of how the other breads get baked. I was thinking like 350° for 8 minutes then see what they look like and go from there?


r/kroger • • 1d ago

Venting Finally putting in my notice!

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136 Upvotes

I've been working in pickup for over two years, and I've regretted it for the past year and a half. I love my team, and most of the people I work with, it's the company and management that's the issue. They have been screwing me over with my hours over the past few months, and that's put me in a bind where I'm trying to figure out if I can pay rent each month. So all in all, fuck Kroger and fuck Greg.

Thank you for coming to my TedTalk.


r/kroger • • 12h ago

Pickup (Formerly ClickList) Relief pay

2 Upvotes

Last week I was told I was getting relief pay since our pickup lead was out, well this morning I got my paycheck and it was rather short. So I checked my payslip and they did not apply relief pay. I got in contact with a manger and they said they just put it in. Does anyone know what happens to the money I didn't get, I already received the paycheck so will I get paid the difference?


r/kroger • • 14h ago

Question Tuition reimbursement question

3 Upvotes

Does anyone know if there are requirements after you get paid the reimbursement? I have looked at all of the policies posted about it and i don’t see anything. However, I have heard you need to stay employed a year after?


r/kroger • • 17h ago

Question Forced department transfer?

3 Upvotes

So ive already contacted my union rep but today the new HR lady came up and told me they are going to force me to work up front from deli/bakery, is this not a pay cut? I didn't agree to a transfer or pay decrease what can I do?

Edit: its because they don't have the hours to give me 40 so they decided to try and move me to keep them vs losing the pay, the union got back to me and am transferring stores, to the loser name calling and making fun of people with disabilities I hope you get banned


r/kroger • • 1d ago

Uplift So how’s work going?

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26 Upvotes

;-;


r/kroger • • 1d ago

Venting Really weird experience with my store manager

39 Upvotes

Just had the weirdest encounter with my store manager. She came over to the deli(my department) and asked me to "take a walk" with her. So I went out to see what she wanted. She gave me the usual spiel about keeping the warmers full and cleaning the hot bar. But then she pointed out some bright new advertisements for the five dollar deals and new stickers for the 6 dollar birds and she asks "How do these make you feel? Are they scary? Do they scare you?"

Like, oh wow yeah. I'm just so terrified of these stickers and that we are going to be a bit busier than usual. Gonna wake up in a cold sweat tonight thinking about it.

Now, I get that they probably got some advice or something from corporate saying to be more empathetic or some shit. But it just came off as really gross and patronizing.


r/kroger • • 1d ago

Question I stood up for a female employee being roughed up by a man. The security trespassed me over it.

16 Upvotes

This is what happened. Was back shopping in the bakery and hear a commotion behind the counter. The guy (also an employee) walks out the back and the female employee tells me he hit me. So I go up front and record a video of him for reference to the police. He runs to security guard and claims I trespass him. Security guard trespass me. I send a email to corporate and here nothing. WTF.