Has anyone else started having troubles with this. We have had at 6-8 customers with this trouble, both alarmnet and alarm.com customers. Only fix is to hard reset onsite. Looking for other solutions

Hi all,

I’m setting up a wireless (Jeweller) alarm system for a villa with an irregular footprint — not a simple rectangle, several wings and recessed corners. House has 50cm thick tuff stone walls (volcanic rock, no rebar), and there’s a garden around most of the perimeter. I am no expert within security systems, but my IT skills are pretty good. I don't want to use curtain systems, just PIR.

I understand the basic principle for PIR MotionProtect Outdoor / MotionCam Outdoor: the intruder’s expected path should cross perpendicular to the detector’s lens axis, not walk straight toward it, since PIR sensors are much slower to trigger on radial/frontal movement than on lateral movement across their field of view.

Floor plan attached. Looking for advice on:

• How to position sensors at the irregular corners/recesses so I don’t leave blind spots. The producer’s (Aj. systems, those who invented Jeweller protocol) own manual suggests overlapping a second detector to cover the blind zone of the first — how do people usually do this on an L-shaped or notched perimeter?)
• Whether to prioritize covering the walkable paths around the house, or try to cover the whole garden boundary line
• Rough sensor count for a property this shape — am I better off with more units at shorter range, or fewer units with the range dialed up (3–15m adjustable on the Outdoor models)?
• Any real-world experience with irregular (non-rectangular) perimeters specifically, since most install guides assume a simple box-shaped lot
• House footprint dimensions: 22m x 16m
• Due to the thick walls, will multiple REX repeaters be required?

Appreciate any input, especially from people who’ve dealt with non-rectangular lots.

House floorplan https://i.ibb.co/zTrWT00q/Screenshot-2026-10-12-at-21-50-50.png

Hi everyone. We are looking at getting a keyless entry for our front door. I have no idea what I need to know. Some questions - we have a nice front door handle now - a bit outdated. Can we have a nice door handle and also a keyless system? Do I need to buy a matching set? I guess there will be a keypad, and then a separate door handle? Do I need to buy them from the same manufacturer? Also, we are in Florida and have hurricanes. Sometimes, a hurricane might force us to have NO power and NO internet for a few days, perhaps a week. Will this keypad work, when there is no power and no internet? Is there a keypad that WILL work with no power and no internet? Thanks if anyone can bring me up to speed on what to look for.