I opened a secure credit card last year to boost my credit. On July 21 I received an email stating my card is being changed from secured to standard and I was issued a 200 dollar reimbursement check which I never received. I called and I was sent another check for 200$ dated 8/17. I received and chashed that check. Instead of this check being security deposit reimbursement check it was somehow incorrectly processed and created a 200$ bill on my account which was due 10/13. I had not used my card that previous month and had nothing due so I was not paying attention to my statements, so I never saw this.
On 9/6 I received an email saying my check from July was unchased, I also had just had a charge rejected. So I called and told them about the second check, receiving and chasing it and the issue using the card. I was told it is was because there were still two outstanding checks and the one from July needs to be stoped. It could take up to 14 business days maybe more for that to happen. Than I would have available credit again.
On 9/23 I received that same unchased email and still had no available credit. So I called again and explained the situation. I was told by both a rep and supervisor that it had not been 14 business days so I need to wait for the check. Informed than I had already received a second check and chased it. Also, that it was my understanding the issue is the check from July had not been stopped. I understand it had not been 14 day but if it was in the process I would think I would not still be receiving the email about the check from July. I was ultimately told they see the notes from the call on 9/6 but there was never a stop issued for the check. They would now do that and it would take 14 business day maybe longer for it to happen and there was no other way to help me. I again had to wait.
On 10/6 I received the unchased refund check email once again. I called once again on 10/14. The first customer service rep told me they decided to resolve the issue by sending me a check on 10/12 and creating a 200 dollar credit on my account which I should pay when I receive the check. I said I never agreed to this plan and therfore the 200 dollar credit nor was I ever notified that I now owed them money. I want a guarantied trackable shipment of the this check, a direct deposit or for it to stopped all together, the 200 removed from my account and for it to be closed. I was told none of those were an option and eventually transferred to a supervisor.
That supervisor was the first one to tell me 200 charge dated back to the incorrectly processed check from August which was the reason for there being no available credit (not the outstanding check from July). I asked her for the same three possible resolutions, a more secure trackable payment of the 200 or just stop the check, remove the charge and close the account. We went back in forth over there being absolutely no resolution to the issue other than waiting for the check that she said was started processing on 10/12 but could not verify it had been sent out yet. I eventually asked for an email with her notes and confirmation that I am not at fault and can not be accountable for late payment until verification of receiving the check and I cash it. She said she had no ability to email at all nor was their anyone above her who I could talk to or help resolve the situation.
So I am now in the week of this Capital One transfer, I am late on a 200 dollar payment, there is still a 200 dollar check with my name on it out there somewhere that has not been stopped, I have no confirmation other than the phone call with these two ladies that a check is coming, nor anything in writing documenting the issue other than the uncashed check emails.
With no documentation I don't know what will happen when the transfer happens. What detail will be seen other than I owe 200. I could pay this 200 and never get my money back. If I don't pay it, they will report me. I am wondering if you all have any suggestions?