17 days ago now, I reported a friend of mine who's account was hacked and they had sent me a dodgy link (which I did not click). As I reported it, my Discord crashed and logged me out.
For some reason, it wouldn't take my password. Usually, I use my phone app to log in when this happens, but it somehow logged me out of my phone app as well? Well, my email the account was attached to I had lost access to years ago as I have had this account for ten years, I didn't even check to see which email everything would be sent to.
So I contacted support and got their AI telling me they couldn't do anything and I "just need to make a new account", which I am sure many of you will see why this upset me to hear after losing a ten year old account - some friends I'll never be able to contact again for example.
After some back and forth, I asked the AI chat bot to put me in touch with a real human. This was 17 days ago and not a peep from them. I check my emails five times a day and check the actual site every day. My ticket is still open, and I did end up sending another message 7 days ago with every bit of information I could provide about my account.
I'm paying Nitro currently, and I cannot access the account. I'm stuck and anxious and don't know what to do. I know sending more tickets just puts me at the bottom of the queue, so I am not pestering them since my last message. How long does (human) support usually take and do you think I am shit out of luck like the AI said? I also don't like paying for something I am currently locked out from, but I have no way to cancel Nitro without being able to get on my account unless I go through Paypal, but I really don't want to do that.
Do you think I'll get a response within the next month or should I try and cancel my Nitro? There's people on that account I don't have any way of contacting, some friends I've had for 10 years. It really sucks. Luckily, I had some of them added on Steam, else IDK what I would be doing rn. Thanks for any advice and sorry if there's nothing I can do but wait and I just wasted everyone's time with this post haha