We just moved into our new flat, me and my wife just had a baby. He's a very quiet baby, but of course we need to feed him in the middle of the night, and sometimes he will cry for 10s or whatever before we can attend to him.
The downstairs neighbor has filed several formal noise complaints citing literally whatever she can find that isn't related to the kid. As I guess you're not allowed to complain about that.
She's created fictional buzzing noises that come from electronics, said the breast pumps are being used when they're not, and whatever else makes minor amounts of noise when it's obvious she's being disturbed by the squeaking floor and occasional crying/cooing baby.
The manager of my flat just forwards me her complaints and in her email she's claimed the property manager "intentionally moved in a young family" to drive her out of the unrenivated flat and has demanded rent reductions etc
I've also approached her directly and very politely and nonagressivly tried to resolve all these issues but she just keeps finding more things.
This whole situation has me completely freaked out as both me and my wife are extremely quiet and respecting tenants and don't make any unreasonable noise.
The other issue is I've specifically told her to contact me over Whatsapp with issues, but she is continuously going through the property management company.
Does anyone have suggestions for dealing with something like this?
I knew starting a family would be difficult and stressful but this is causing 99% of my stress right now, which is very unexpected.