So, I'm at a different Wawa from the one that I started and initially trained at. I realize that the "When in Rome" maxim applies to a point, but I'd like to know because well, I'm primarily on register and I'd like to do things correctly.
At my first Wawa, my supervisor told me that it's against policy to scan the rewards card for two packs of Marlboros in a row. In other words, you can't scan the rewards card for the second transaction, each one consisting of two packs each. If a customer tries to split it like that, say, "I can only scan the card on the first two."
Apparently, this is not the case at my current Wawa. I tried to hold the line today when a customer tried to use his rewards card 5 separate times to get 5 cartons of Marlboros. I told the MOD that I wasn't allowing it, as per Wawa policy, and she told me that if I didn't have a line, I could go ahead and do it. The guy was gloating a bit, I probably should give less of a shit because I'm just a CSA, and if the MOD says it's a go, then it is, right? When in Rome, do as the Romans do? Or is this actually the policy, and my first supervisor was wrong?
What say you all?
Thank you