Hi All 👋

Do you have any ideas/tips how can I make my Utest account active for the algoritm again?

Little about myself:

I was active user at 2020 and 2021, finished Academy practise cycles and work on paid ones too.

Then - I stopped testing on Utest anymore up to a week ago. I want back to this somehow but right now I receive only Surveys and not a single invitation. My rating is Rated right now.

If you have any tips let me know 🙂 really appreciate it for every comment 😊

Hi guys,

I am very new to UTest and I am a resident of Germany (Berlin). I haven't yet taken part in any projects, because I'm using the Academy to practice and develop my skills properly. I have recently been in France for over a month now, and plan on staying a few months longer to visit my Mum. The thing is, I haven't logged into UTest once since being here for fear that I would be banned immediately from using the platform, since now my location is different.

I absolutely do NOT use a VPN, let me make that very clear and of course I have no intention of doing so. I just wonder what my options are, because I would love to continue learning on the academy and using the platform and since I will be here indefinitely, or at the very least for a few more months, I want to know what my options are in that case. Am I able to log on and continue using it? Should I change my address to that of my Mums?

Thank you so much (and please forgive me if this is a really obvious question).

:)

Fala, pessoal! Tudo bem?

Sou novo nesse mundo e gostaria de ouvir a opinião de quem já está na área há algum tempo.

Na opinião de vocês, ainda vale a pena começar em 2026? O mercado continua tendo boas oportunidades para quem está começando do zero ou está ficando cada vez mais difícil conseguir bons resultados?

Sou servidor público e ganho razoavelmente bem , tenho bastante tempo disponível para estudar, aprender e realizar testes. Tenho facilidade para aprender coisas novas e acredito que consigo evoluir rápido se tiver dedicação e seguir um bom caminho.

Gostaria de saber algumas coisas:

• Por onde vocês recomendam começar? Quais são as melhores plataformas, ferramentas ou habilidades para um iniciante?
• Quanto é possível ganhar, em média? No começo, depois de adquirir experiência e, mais adiante, quando já tiver um bom nível?
• Quanto tempo costuma levar para começar a ter resultados consistentes?

I've been participating in a large test cycle with multiple assigned slots. It's been 13 days since I submitted my first test case, and all my submissions are still pending review.

The cycle has been extended, locked, and reopened several times, and it was locked again today.

Has anyone experienced similar delays in large or frequently extended cycles? I'd appreciate hearing how long approvals took in your experience.

Hello, everyone!
I’m a tester on uTest Form 2023, and I have a good rating: “Gold-Silver "”
A couple of months ago, one of the TTEs sent me a message recommending that I become one of the favorite testers for a specific client. He asked for some information and wished me luck in making my way along this path, “which it was really nice of him.”
Anyway, I want to get more information on how to become a DT or TTL. Is it considered a really good source of income? As an SHM, I’m making good money right now, but if it’s possible to increase that, why not?
I’m looking forward to hearing from you.

I changed my phone a while back so I lost access to my Authenticator app. I am also unable to retrieve it cause I forgot my tester ID. Someone please guide me on how to go about this.

I attended an on-site moderated session on September 23. The confirmation said the Tremendous Virtual Visa Gift Card would arrive within 2 business days. It's been over a week and nothing has come.

I did the session on September 29th , chose the gift card as my payment method and I still haven’t received anything . They say 1-2 business days and but I haven’t received the money yet .

I completed the test September 8 and I am blocked the MFA is not working and support has not responded…is this a scam?

So, I used to be active on uTest 03 years ago, but I took a long break and haven't followed the platform during that time.

Back then, I had reached Gold rating in FN, LN, UX

For those who have been active recently: has anything changed significantly on uTest over the last 3 years?

I think that I used to earn way more back.

I've already participated in a few TCs and I think that there's something weird because I used to get invited for a lot more TCs.

Btw, I'm from Brazil.

Regarding my MFA reset request, which I have been following up on for more than 3 days. I’m still unable to access my account due to the MFA issue. uTest Case CS0097556

Could someone please help me get back in? I’d appreciate your help in resolving this at the earliest.

I wanted to change my DOB in utest so how can I change it...?

I got selected for a test cycle and just got sent the NDA to sign. It says they are sending me a device to perform testing on, and I have to send it back at the end of the test cycle.

However, they are not sending me anything. They've already made me send screen recordings of me setting up my own device the way they need it for testing, they have made it abundantly clear I will be using my own device to test.

I'm worried I will sign the NDA and at the end of the test cycle, they will ask that I send them back a device I never received.

The NDA came from a no-reply address and I'm not sure who to talk to to clarify this. Has anyone had this situation before?

Hi everyone,

I recently joined uTest and I’m completely new to crowdtesting. I’ve been exploring the platform, but I’m still a little confused about how beginners actually start getting projects and earning.

For those who have been working on uTest for a while:

How do you get your first testing project/test cycle?

Do I need to complete any courses or Academy tests before I start receiving invitations?

Are there any specific skills, devices, or profile details that increase the chances of getting projects?

How often do freshers usually receive invitations?

How does payment work? Do you get paid per bug, per test case, or depending on the project?

Roughly how much can a beginner realistically expect to earn in the beginning?

What should I focus on during my first few weeks to build a good rating/reputation?

Are there any common mistakes beginners should avoid?

I understand that earnings and invitations probably vary depending on location, devices, ratings, and available projects. I’m mainly trying to understand how the whole process works and what I should do to get started properly.

Any advice from experienced uTest testers would be really helpful. Thanks!

Hey everyone,

​I’m a 20-year-old university student living in the UAE, and my residency visa is sponsored by my parents. I'm trying to make a little bit of pocket money online (specifically through crowd-testing platforms like uTest, UserTesting, and some survey apps). I already have my accounts set up, but I’m totally stuck on the legality of it here.

​I don't want to break any rules, but I'm getting a lot of conflicting information:

​The University: I went to my uni to ask, but they said they can’t issue me a No Objection Certificate (NOC) because they don't sponsor my visa. They told me I just need an NOC from my parents.

​Online searches: Some people online say I need a full-on Freelance License (which costs like 6,000 AED/year in Ajman), which completely defeats the purpose of making 50–100 Dirhams here and there on surveys.

​MOHRE: I tried calling MOHRE to get an official answer, but navigating their automated phone system is a headache. It kept asking if I was an employee/working, and I didn't know how to answer properly since I'm just a student trying to do online micro-gigs.

​My questions for anyone who has experience with this:

​Do I actually need a 6,000 AED freelance license just to do uTest/UserTesting online?

​If my parents sponsor me, is a written NOC from my dad/mom enough to legally receive small amounts of money online?

​Has anyone here actively done uTest/UserTesting as a dependent student? How do you handle the legal/bank side of getting paid?

​Any advice from fellow students or expats who have navigated this gray area would be hugely appreciated! Thanks!

Can someone who works at uTest as a TTL explain how and who gives the order to access that position? And what is the remuneration like? Is it based on trials or is it a fixed amount?

I haven’t received my $100 gift card yet for the project I completed. I was told that I would receive it within 2 business days, but it has now been more than 2 business days.

I have not been able to log in for over 2 weeks, tried to reset my password, not receiving email to do so, I have filled out the support ticket 3 times but not received any email response ! looked but can't find a phone # to call for help. The only emails i receive are offers to participate in studies but cannot do so since i can't log in . I have even emailed to persons who the offers have originated from asking them to forward my email to tech support........Should I use another email and just sign up with a new account? I am at my wits end and very disappointed. Never happened to me in the over 20 yrs on the internet that I had this type of issue....HELP anyone??????

I see this subreddit is an option, but then I see - you can't mention this or that. Not exactly a place where you can discuss problems with a particular project or cycle. Do we just go insane?

I wrote a couple of days ago about how disappointed I was with the downgrading of my rating from Gold to Silver, even though I was actively participating in the test cycles.

Now I have regained my Gold rating after putting in some work with dedication and quality.

This is what I learned from my experience: the uTest rating algorithm is really fascinating, as it rewards your activities not only in relation to your previous activities, but rather in comparison with the whole community of testers. The other thing that I learned is don't be carried away when your rating goes up and up. You need to increase your activities by increasing your issue repros, responding to special requirement surveys, and claiming or declining test cycles rather than claiming them and not doing anything.

The other bonus thing that I would add is don't wait for the test case to be released. Rather, claim exploratory test cases and find valuable bugs. I got more valuable bugs when I stopped hunting test cases and started hunting bugs, which in return also resulted in more income. Finding more valuable bugs helps customers. When customers are happy, uTest is happy. When uTest is happy with your work, it rewards you with more opportunities, like becoming a TTL or even a TE.

Happy testing, and Happy New Year to my fellow Ethiopians and everyone else who is celebrating!

genuinely curious what the flow looks like for most people here.

you build something with stripe or twilio or resend wired up, it looks right in the builder, maybe you click through it once... then you ship. and then prod surfaces the weird edge case. flaky webhook, card decline mid-flow, double charge on retry.

is there a verification step most people run before launch, or is it mostly ship and find out?

Hi everyone, I am currently locked out of my uTest account and am looking for some help escalating a support issue.

I am still actively receiving study and cycle invitations to my registered email address, but whenever I try to request a password reset link, the email never arrives (I have thoroughly checked my spam/all mail folders).

I opened a support ticket regarding this over 3 weeks ago but have not received a response or a tracking number. Because I am receiving project invites, I really want to get back to testing but am completely stuck. Could a community manager please help flag this for the team? I can provide my account email via PM. Thank you!

I signed up for this in July. Went through all the academic courses. Participated and passed all 6 academic test cycles, even one extra 5th test cycle. And since then it's been 2 weeks, I am not getting invited in any paid test cycle. Feeling stupid for wasting my 2 months on this.

I have recently joined utest and I would like to ask about a Buy Now, Pay Later: Consumer Checkout Study that I am thinking of joining. Long story short, should I? Is there a possibility of getting screwed over by this? Also, how big would a hypothetical purchase need to be?

This would be my first job on utest and I would like it to go well.

Also, also, any other general advice and what to look out for on utest overall would be appreciated.