I work as a Marketing Communication Specialist for KNOLSKAPE, one of World’s Largest Experiential HR Technology Company, and I want to understand from a client's perspective, how would you want to be approached for training and readiness conversation? If you're an L&D leader, HR or a decision maker for these training programs and journeys, what's the dos and don'ts which work for you? Also, in case you've heard of KNOLSKAPE, what are some of things you've heard of them?