r/SteamController • u/ivanim13 • 3d ago
Support PSA: Don't leave your controller plugged in any way during a thunderstorm
I left my SC on the puck during a thunderstorm, the power went out, and now the left trigger is constantly being pressed.
Tried opening up the controller to clean the trigger, but there's nothing to clean because it's just a magnet. So please be careful and don't leave your controller on the puck during a thunderstorm.
Edit: Btw, I live in Brazil, this controller was a gift from a friend who lives abroad, so I can't RMA it. I am trying to, but Valve doesn't officially sell hardware here, so there isn't much they can do. Thx for the suggestions about buying surge protectors and UPS, but in Brazil these things are really expensive, and I don't have the money for that rn. Anyway, I will go back to my crying corner, because this whole situation is making me severely depressed. Hopefully I can give some good news soon.
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u/VideoGameJumanji 3d ago
you’re still in the first year of this being out so you’re under warranty, I probably would stop fucking with it and close it back up and do an RMA.
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u/ivanim13 3d ago
I live in Brazil, I don't have that luxury, unfortunately. But yeah! If that happens to any of you, RMA it immediately!
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u/SocialJusticeAndroid 3d ago
Do you ever travel internationally? That situation really sucks.
Valve needs to figure out their international distribution.
In any case I appreciate you warning others. What was the puck plugged into? A wall charger directly, a surge protector or a computer?
Yah that’s weird how everything else seems ok but that one piece. Especially if it was plugged into the computer.
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u/SirCaptainSalty 3d ago
UPS just get one and run your desk off of it i got tired of buying new PSU's back when i lived at my moms she had super fucking terrible power in the house. im oversharing but the point is Buy a UPS and save your tech
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u/tosvus2015 3d ago
Yeah I have 4 different UPS's in my house for various computers and sensitive tech
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u/SnooDoughnuts5632 3d ago
UPS only works when you are doing light tasks. If you are agming and the power goes out then your computer will still shut off.
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u/Lokixero 3d ago
You're using it wrong. It's not meant to stop the shut off. It blocks the surge and saves your computer. It's only meant to give you a few minutes to properly shut down, not game through the storm lol.
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u/SnooDoughnuts5632 3d ago
I always assumed the UPS being 300w and the computer being 750w was the problem but IDK. I'm just glad I've had time to save my homework. Also when the power goes out for 1 second the computer stays on and that's good.
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u/ShawnJ34 2d ago
Bud they have ups above 300w, if your one a 750W machine you obviously need one above that. Most motherboards will turn themselves off the moment they receive the wrong amount of voltage to try to protect hardware.
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u/SnooDoughnuts5632 1d ago
Bud they have ups above 300w
Yes but they are more expensive.
Most motherboards will turn themselves off the moment they receive the wrong amount of voltage to try to protect hardware.
That's great.
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u/rlessard12 3d ago
Maybe with a bad UPS. Mine could power my whole gaming rig (4070 super, 14400k) and my 2k OLED monitor and all peripherals for 20 minutes. Getting a fancy one is a life changer. I put my old shittier UPS on my router and I was able to finish an online co-op game with my friends in the middle of a power outage.
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u/SirCaptainSalty 3d ago
mine doesnt, sometimes the game might crash but most of the time that doesnt even happen, sounds like your shits broken man
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u/Mineplayerminer 3d ago edited 3d ago
This is why you want to have surge protection in your entire house circuit, along with your gear plugged into a UPS. I would rather spend money replacing the UPS and the protection circuit than the computer and other electronics. Your stuff will always be more expensive than the UPS and its parts designed to protect everything behind it. They're for sacrificing themselves, which is why they have so many protections inside them, not just to be a backup power.
Either way, as long as your household has a proper earthing done with a revision, you can be sure there's nothing to go wrong, other than having just the surge protector itself. In my case, even though our soviet apartment block went through a lot of renovations to keep up to the latest standards, I still have an expensive UPS to protect my critical electronics such as the server and the main PC. Of course, it's different when you live in a house and an apartment.
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u/H4NDY56 3d ago
You dont use a surge protector?
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u/RespectGiovanni 3d ago
Many many people dont
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u/H4NDY56 3d ago
Doubt that, most people with general pc knowledge know that you should ALWAYS have it on a surge protector. Computers cost way too much these days to risk not using one
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u/Esava 3d ago
Almost nobody I know uses surge protectors. I also don't.
It's just so incredibly rare for any electrical issues actually reaching private home circuits here in Germany. In general I want to mention that I have experienced a total of 2 power outages in almost 3 decades here.
One was about 35 minutes due to a construction crew down the road hitting a cable and the other I only noticed because my Homeserver logged a 4 second interruption a few years ago.
I also live in the area of Germany with some of the strongest winds/storms in case that's interesting to you
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u/H4NDY56 3d ago
Thats crazy, I'm an electrician and everyone I know uses them. I am in the U.S. though
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u/Esava 3d ago
Depending on the country they definitely make sense to have. In other countries with a very stable electricity grid and practically entirely underground power lines (at least in residential environments. Very long range stuff is still mostly but not entirely above ground) it's simply not as necessary.
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u/Pierrot_le_Fou__ 1d ago
To be fair, there are a lot of people that think a power strip is the same thing as a surge protector
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u/-DE-x- 3d ago
I see a lot of people talking about surge protectors, whole house surge protection (The kind that the power company makes you pay extra for), and UPS systems, etc. Now those are all good recommendations, however, if by chance you happen to live in Florida for instance, these things won't help you during thunder storm season. I have had (and still currently have) high quality variants of all the above mentioned devices. On multiple occasions while working during a thunderstorm (In FL), lightening hit the house and went straight through all my various expensive protection devices and blew up my monitor, modem, router, Ethernet port on my laptop for some reason. Another occasion, it got my Apple TV, another router, and some expensive LiFX lights.
So, what you really need to do is prepare your plug-in tech based on where you live. Yes, to this day when it starts storming I unplug my PC, TVs, Monitors, etc because FL lightening storms WILL blow right through your surge protectors and the severity of the storms here make them not as predictable unfortunately.
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u/TheUrsonator 3d ago
Lol yup.. I’ve been paranoid and shut everything down completely. The lightning is no joke and too often down here. But having a UPS has been huge. Already saved me a few times from being cut out of power.
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u/veryicy 3d ago
Same. In just a few years I have lost several modems, 2 cheap psus, an HDMI port on my 4k dell ultrawide, my fridge (fixed by replacing relay), and two AC air handler blower fans. And 3 royal palms. Now that the utility side has moved to underground wires and the transformer is on the ground I'm hoping there will be less damage going forward. To stuff inside the house at least.
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u/AvidCyclist250 2d ago edited 2d ago
. Yes, to this day when it starts storming I unplug my PC, TVs, Monitors, etc because FL lightening storms WILL blow right through your surge protectors and the severity of the storms here make them not as predictable unfortunately.
Same in Germany. Those protections don't prevent devices from getting fried.
Unplug them during a thunderstorm storm. The devices I mean.
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u/SpudAlmighty 3d ago
As soon as I hear thunder, I unplug everything. Sit with a book mode until it passes.
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u/pablo603 Steam Controller (2026) 3d ago
This applies, and can happen to pretty much any electronics.
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u/ScherisMarie 3d ago
That’s why a surge protector or better yet a UPS is such a great purchase, as it helps protect against surges like that.
Had a surge screw up one of electronics years back, learned that lesson and always have one of the above attached to my stuff now.
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u/technodude458 2d ago
so you opened it up and posted about it when you could’ve RMA’d because it’s definitely within the warranty and they probably would’ve done something for you as a customer service gesture why would you do this like genuinely? I don’t understand why you would do this you could’ve just said things and not posted pictures.
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u/ivanim13 2d ago
I live in Brazil. I can't RMA it
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u/technodude458 2d ago
yes, you can. Where did you get it from? Typically, if you live somewhere with a secondary seller, you can RMA it to them you just need to go through Steam.
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u/Pixel1101 3d ago
I mean, hopefully it's just the hall effect sensor, theoretically you could find a replacement for it and if your experienced, repair it, or get someone to replace it
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u/ivanim13 3d ago
I am trying to find a sensor, but I can't seem to find it
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u/Pixel1101 3d ago
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u/ivanim13 3d ago
Hahaha. No, I mean a replacement chip. I know where these chips are on the board. I don't know were to buy one
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u/Pixel1101 3d ago
i could be wrong, I'll check later today by opening up mine again, but it could be a A1393SEHLT-T
idk it's really hard to tell from images from ifixit to see what the pins are aside from the 3 on the left and right
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u/Pixel1101 3d ago
I would try contact steam though to see if they can be extra nice with the import situation
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u/ivanim13 2d ago
I'm doing that. They can't. Luckily, I have a friend that's going to the US in a couple days, I will try to sort things out with him
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u/Xx_Zero97_xX Steam Controller (2026) 3d ago
I just turn the psu off & unplug the pc power cord from the wall when not in use. A surge protector will only work if the wall outlet is 3 prong by default.
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u/Willing_Put5966 3d ago
Yep, and in case anyone doesn't know why, the third prong is the grounding wire.
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u/SnooDoughnuts5632 3d ago
There are people out there that don't know what the third prong is for?
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u/maniacmatt1782 3d ago
as someone who works in trades, and deals with people who know nothing about trades, this is actually the majority of people. And not just idiots. Rich folk who can't be bothered to learn the ins and outs of how things work.
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u/SnooDoughnuts5632 2d ago
I don't know what trading things has to do with electricity? I was taught what a ground plug was in school plus my parents probably told me before that. I thought it was comon knowledge like how to use a knife or how to tell if food is moldy but maybe it's not?
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u/MASTERPK514 2d ago
Working in trades means skilled labor, like electricians, plumbers, etc
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u/SnooDoughnuts5632 2d ago
What does being any of those have to do with trading things?
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u/DeerlyOnline 1d ago
Not sure if you’re being deliberately obtuse or not, but they are referring exclusively to construction trades (something a tradesperson partakes in). There is nothing at all in the person’s comment that would suggest the act of trading goods.
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u/SnooDoughnuts5632 1d ago
There is nothing at all in the person’s comment that would suggest the act of trading goods.
Exactly why I'm trying to find out why if doing skilled labor has nothing to do with trading why call it like that. I'll have to Google that I guess.
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u/SnooDoughnuts5632 3d ago
All outlets are 3 prong (at least in the usa).
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u/Xx_Zero97_xX Steam Controller (2026) 3d ago edited 3d ago
That depends on how old the houses. As well as electrical codes are different between states & local jurisdictions. Some bedrooms aren't, the bathroom is. This is the house I'm currently living in.
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u/SnooDoughnuts5632 3d ago
You need the third plug or you literally can't plug some devices into the wall. Safety is non-negotiable
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u/Epin-Ninjas 3d ago
I’ve got 3 900W UPS’s with quality surge protectors on top of that, that protect my living room entertainment system, sim and main PC rigs. With prices skyrocketing nowadays, I highly recommend people invest in a good UPS.
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u/Buckaroo64 2d ago
Looks like you where taught a valuable lesson on thunder storms and electronics.
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u/MAndatory112 1d ago
This is why you buy a surge protector and a back-ups. If you want a solid one for cheap id look at the APC back-ups pro 1000; You can find it on eBay for ~60-$100 all day.
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u/rocketkiddo7 3d ago
My go-to rule: as soon as I'm done with my PC, everything is powered off
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u/scabbyPDXhobo 3d ago
But still plugged into the wall? If so, you could still encounter problems from surges
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u/Ok-Size-9700 3d ago
Your UPS should take care of it i think?
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u/SoTotallyToby 3d ago
You're just assuming everyone has a UPS?
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u/Ender_Uzhumaki 3d ago
Everyone should own one. It's an investment.
A 300-400 dollar UPS is much cheaper than losing your 4000 dollar PC to the weather.4
u/Ok-Size-9700 3d ago
Kinda. PC are so expensive these days, its like super cheap insurance
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u/flinjager123 3d ago
I don't have $200 for a good one.
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u/WRO_Your_Boat 3d ago
If you cant afford that then buying a whole PC would be way to expensive. At the very least a good surge protector for $50 is better than straight into the wall.
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u/submerging 3d ago edited 3d ago
Genuine question. Do you need to plug everything into a surge protector or UPS?
If a thunderstorm happens overnight, then couldn’t your phone, laptop, gaming consoles, kitchen appliances, monitors, TVs, and really anything that plugs into a power outlet also get screwed with?
Or is this just an issue with gaming PCs and peripherals?
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u/WRO_Your_Boat 3d ago
Yes, but a lot of the time its to make sure you dont lose data on the device. The data in my computer is more valuable than my tvs or kitchen appliances. A lot of those things are also on dedicated circuits in your house, while you PC is most likely mixed in with a lot of other things. Thats why I ran a new line specificslly for my pc.
A lot of the stuff you mentioned is covered under home owners insurance also, while PCs sometimes aren't and the data on them definitely isnt.
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u/pablo603 Steam Controller (2026) 3d ago
Anything can get screwed with but kitchen appliances and stuff are usually less expensive than a PC, so you usually plug in the PC.
My UPS holds my PC, 3 monitors, a 3D printer and my router for internet for example. Nothing else in the house. Just the most expensive things + router for convenience.
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u/submerging 3d ago
Ah so it just depends on the value of the thing you’re willing to lose.
My phone is more expensive than almost every electronic I own outside of my gaming PC and my laptop. And more important. Maybe I should plug it into a UPS too lol.
Is there a difference between a decent surge protector like Tripp-Lite and a UPS?
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u/WRO_Your_Boat 3d ago
A UPS is an Uninterruptible Power Supply, it protects you from surges but its also a giant battery that will kick on when your power goes out so you can save your files and shutdown your computer before you actually lose power to it. Thats why in my other comment I said its about saving data.
My UPS gives me 6 mins of power before it dies, but i also have a lot plugged in and a beast of a machine. This is also why they are more expensive, since its not just surge protection.
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u/submerging 3d ago edited 3d ago
Thanks, this explanation as to why you’d need a UPS makes a lot of sense. A phone or laptop has a battery, so in the event of a power outage it would just likely switch to battery power and there’s no loss of data.
Appliances, TVs, and monitors don’t really have valuable data.
A desktop might though, so if there is a power outage and you’re working on something and you haven’t saved, then you lose what you’re working on. Or even worse — it’s in the process of saving as your power goes out and the file ends up corrupted.
So as I now understand it, if you want to prevent physical property damage in the event of an outage or some other electrical issue, a good surge protector should be sufficient. But if you want to protect your data in the event of an outage, then you should seek a UPS…
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u/pablo603 Steam Controller (2026) 3d ago
A surge protector simply protects everything that is connected to an outlet. So if you only want things not to burn during brownouts and such, that is the way to go and there is no need for a UPS. The way it works is that if power goes off, even if it comes back on, the surge protector does not allow the connected device to turn back on for a few minutes.
A UPS protects against that in a different way because it acts as a temporary power source, so that the device keeps functioning. Which is another reason why you would plug it into a PC, so that you don't lose unsaved data on a thing you are working on.
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u/Ace_the_Firefist Steam Controller (2026) 3d ago
In the top right corner on the PCB the black housing contains the hall effect sensor. You could try if bringing a different magnet to it shows any effect. Kinda crazy that the PC and USB port is fine but not that particular chip. Might be a very weird coincidence.