Hey everyone. I seem to be having a connectivity issue with the 2026 solterra premium. Ive had the car for 5 months so far and live in NYC. I still have my 3 year trial and I've noticed a few things within this past week
My application for the past few days says I have "-1" battery charge
I can sometimes remotely start the car other times it fails
Lastly on the smart charge ny website (this is how we claim our energy charging incentives) my car is now "disconnected" so now I can't get my charging incentives.
I noticed this first happened when I sat in my car and on the infotainment some kind of account error popped up and vanished before I could read it and then a little window popped that said forbidden. It looked like one of those windows cmd windows.
Ive already reset the infotainment a few times. I do see the car has 3 to 4 bars of connectivity but I am just stumped.
Any advice on what to do or who to call would be appreciated.