Hi everyone,
I recently ordered a box of 10 Pluslife tests from Altruan back in September, and when they arrived, I noticed that the expiration date was December 16, 2026. Getting a batch with barely 3 months of validity felt unusually short, especially since other members in my organization who ordered recently received boxes expiring in 2027.
I reached out to Altruan’s customer service to ask about potential solutions (sent proof of purchase and photos of the box), but I haven't received any reply since (I sent the first e-mail on 21th september)
Has anyone else encountered this issue with Altruan recently?
I have to precise that since I have suspicion of covid, I did use one test from the batch.
Also, if customer support stays completely silent:
- What are your thoughts on using Pluslife tests slightly past their printed expiration date?
- Do you have any advice on how to get a proper response or resolution from Altruan?
Thanks in advance!