I'm a fresher at a large IT services company, currently working in a support project. I was allocated to this project after completing the company's .NET full-stack training, and it's been around 3 months now. There's just one other fresher on my team, a female colleague, and we report to the same manager.
I've been noticing a difference in the way our manager communicates with us, and honestly, it's getting frustrating.
- I've asked him twice if we could connect, and both times he said we'd connect later, but it never happened. It's been over 3 months since our last proper call. I've also messaged him several times about KT, access and work-related stuff, but quite a few messages have gone unanswered.
- At the same time, he seems to have regular calls with my colleague. I've seen them on calls lasting 30 minutes, an hour, and even close to two hours.
- There have also been a few instances where she got information or guidance directly from him that I wasn't aware of. I've had to find out about certain access requests and processes through her and then figure out how to do them myself.
- One incident that particularly bothered me was when our manager gave her a basic KT on our domain and then asked her to explain it to me the following day. I was available that day, so I don't understand why we couldn't have gone through it together in the first place.
- She also worked on a ticket with help from our manager and another senior team member. I wasn't informed about it or involved in the troubleshooting, so I missed out on an opportunity to learn how these issues are handled.
- I've tried approaching other team members for KT, but most either redirect me to the manager or aren't available because they work different shifts.
I'm not upset that my colleague is getting help. Good for her. I just want the same opportunity to learn and contribute instead of being left to figure everything out on my own.
I don't know why this difference exists, and I'm not trying to jump to conclusions, but it's hard not to notice the pattern.
Would you try to make things work in this situation, or start preparing to switch in the next 4–6 months? I'm worried about switching with so little hands-on experience, but I also don't want to spend a year in a project where I'm barely learning anything.
TL;DR: My manager gives my fellow fresher more direct guidance, KT and hands-on opportunities while often leaving my messages unanswered. I've tried getting help from others, but I'm still struggling to get enough exposure to the project. Should I stick it out or prepare to switch in 4–6 months despite having limited hands-on experience?