I work in IT and have a potential subcontract situation that is emerging very rapidly forcing me to form a single-member LLC under which to operate. I initially did the due diligence to confirm the chosen name was not already used in both state and federal databases. I checked for websites (I already owned the domain name), general searches for the company name and a number of other things to make sure that what I had chosen was unique.
I had no issues with the state filing for formation (WA state). I received the certificate of formation in 1-2 days. Ok, great, next step EIN. I've been stuck on this steps for weeks now.
Step 1 -- Attempt to file for EIN using the online form. After filling everything out, the first time I hit submit I didn't get an error code, I got a message saying there was a system error on the IRS side and to try again later. Ok, stuff happens... A few hours later tried again, then I got status code 101. Thought maybe it was related to the system error earlier, so waiting a bit more. Tried multiple time that day and the next and kept getting 101.
Step 2 -- Once I was consistently getting 101 I figured that was it, so the instructions with the error code said to call the number. Fine, called the number and the IVR even had a menu option for "If you received status code 101 or 115". Then I just got "Due to extremely high call volume we can't take your call" and it hangs up. I tried repeatedly that day and the next. One time I actually made it into the queue and waited LITERALLY 2!! hours before the system gave the "Due to extemely high call volume..." message and hung up on me.
Step 3 -- After not reaching anyone, on Monday I tried again first thing in the morning right when the office hours started hoping the queue wouldn't be full yet. Still got "Due to extremely high call volume..."
Step 4 -- So calling didn't seem to be working, so moved on to faxing the form. I had to sign up for a fax service so I had a return fax number and submitted the from via fax. I have confirmation from my fax service that it went through (not just submitted but transmitted). Processing time is stated as 4 days when using the fax. I'm not at 10 days (7 business days) and no response/status.
Step 5 -- Curious of the status and concerned that the subcontract will come through any day and I need my LLC up and running, I attempted to call to get status (different IVR option, maybe different queue?)... but still got "Due to extremely high call volume..." and hung up on.
Step 6 -- Tried calling the TAS Office in WA state (Seattle) and only got voicemail during regular business hours. I left a voicemail... no response.
So I'm stuck and don't know what else I can do at this point. Their online system isn't working, it's impossible to speak to a human, and they aren't processing applications through the backup system in the stated processing timeframe. It can't possibly be this difficult to start a business in this country.