r/HomeImprovement • u/sophiam333 • 8h ago
First time hiring a contractor for bathroom remodel - is this normal?
Hi all,
I’m trying to be as patient and understanding as possible, but struggling here and need to understand if I’m working with a bad company or if this is normal. I am new at this so definitely willing to learn where I can be better too.
We hired them to redo part of our bathroom and the total was roughly 16k (materials excluded besides the basic stuff) with 50% downpayment. This was the cheapest quote amongst 3, but still super expensive for us and we saved for a long time to make it happen.
We’ve had a series of issues since the beginning: for instance, both invoices I have paid so far were originally calculated wrong (too high) and I had to remind them to please fix those. I didn’t get an apology or anything but whatever I guess.
Then, I wasn’t told when I needed to order materials by (like tile, shower cap, tub filler) so one day I asked the guy when I should order those and he said asap because they needed them by like next day or two. I was flabbergasted and did what I could to get expedited shipping but this delayed the whole thing by about 4-5 days.
Then, I went to look upstairs and the tile in the shower niche was the floor tile and not the shower floor tile - when I asked the guy why that is, he said they didn’t have enough of the other tile as 50% of the tiles arrived broken so they just put the floor tile in instead. I was a bit upset and asked him to please let me know when that’s the case so that I can order replacements instead of doing something I did not authorize. So now they’ve wasted floor tile and time cutting that tile that I didn’t want there. He did apologize and said he was trying to be proactive.
A couple days ago I was told the floor tile wasn’t enough as half of it arrived broken too so I ordered more but now they don’t have anymore and I wondered why they didn’t tell me before that the tile came broken. Now we have to wait until next week till replacement comes in.
A while ago I had to delay the whole thing for 4 days due to a work trip and they said okay, so that was nice of them to work with me on that. Today though I get another invoice (wrong amount again, I pointed it out) but last month the guy said next payment will be due once all tile is in and tub is in, but none of those things have happened yet. Now he’s blaming my delay and saying I need to pay it anyways.
Any thoughts here? I’m really struggling.
Thanks