r/HealthInsurance • • 10h ago

Claims/Providers 🚨 URGENT ANKLE MRI DENIED BY ANTHEM -- DEEMED NOT "A MEDICAL NECESSITY."

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80 Upvotes

After being told by Anthem Blue Shield Blue Cross that my abdomen MRI to check for cancer spread was deemed NOT a medical necessity, I put them on blast out of desperation and pure rage: the audacity of a massive company charging me inflated self-pay premiums only to DENY vital life saving imagery. As the post went viral, I was suddenly contacted by Anthem, who apologized and immediately approved the scan. They don't like it when their nefarious ways are boosted in the public sphere. The philosophy of "let's deny critical care until we get caught" is an ugly one.

In August, I severely injured my left foot, and have been in acute pain and confined to a huge walking boot. The boot does offer some temporary relief, but try walking your 11 year-old to school through downtown Brooklyn in the boot featured in the images, and you'll understand that it's not a longterm solution.

After a two week battle to get an in-network podiatrist authorization (yes, it takes that along), I was able to see a surgeon who immediately ordered an Xray. Based on the images, which showed a hairline fracture as well as damaged areas of the achilles tendon or muscles that wraps around the heal, she ordered an MRI so she can determine the exact nature of my injury, and devise a treatment plan based on this critical information. In the meantime, I'll have to make do with the boot, pain meds and crutches as needed.

I was told I needed to schedule the MRI myself once it was called into the imaging center, and that they would get any pre-authorizations required by Anthem. Given my past troubles, I was sure this would not be a problem. My podiatrist assured me as well as SHE IS THE DOCTOR HERE, NOT ANTHEM. And the MRI was needed ASAP.

Well... SURPRISE... with a straight face, Anthem informed me yesterday that my MRI has been DENIED, deemed to be NOT a "medical necessity" by some imaginary Anthem "doctor" who somehow, without even reviewing the X-rays, determined what care is in my best interest.

I am livid. My scan is scheduled for Tuesday October 20th at 5PM. I'm working now to get through to both the provider, the imaging center and Anthem's appeal department (they only offer an "appeal portal" with no timeframe on when the Anthem Supreme Care Court might rule on my case).

In the meantime, the message I'm getting is this:

"Thank you for paying our massive premiums and meeting your huge deductible. We really appreciate your money. Since you met your massive deductible, we don't feel like paying for anything else until January, when your deductible resets and YOU will be responsible for scans of this nature, not us. This is how we become rich. Enjoy your pain, and good luck getting your daughter to school safely. Best, Anthem."

Attached is an image of my boot. How have others handled these situations where insurance "doctors" -- who have NOT examined injuries -- decide if the care requested by a specialist is a medical necessity?

I'd love to hear other stories, and how they were resolved, or not resolved. I'm going to fight this battle, even if I have to go out of pocket for the scan, and then invoice Anthem for reimbursement so I can share that story, too. Today, I can afford the scan, but millions of Americans being treated similarly or worse cannot afford a scan, are are left to suffer or die by ruthless, greedy insurance companies that could give AF about the care of their policy-holders.


r/HealthInsurance • • 1h ago

Individual/Marketplace Insurance Why are insurances not liable when sporadic changes affect quality of life? Location:US Texas

• Upvotes

Why is insurance immune from accountability from the repercussions of its policies? They dont have the same parameters as the very people who pay them. Deadlines for choosing policies. Co-pays. Deductible.
Coverage changes are sporadic and lawless
why is this something so widely accepted with 0 accountability? The margins of money made at
The very hands that pay insurance is notable, and the ramifications from lack of coverage or abrupt changes is catastrophic increasing ER and strain the medical system scrambling to deal with decisions that directly effect how healthcare is managed without accommodations for patients or various healthcare systems. How is this not a crime?
Against humanity directly impacting not just quality of life and preservation of life in a timely
Efficient manner. How is this legal?


r/HealthInsurance • • 1h ago

Individual/Marketplace Insurance How do I handle this?

• Upvotes

We got a denial letter for Medicaid, but I am waiting on them to decide after I questioned some things. I am worried that my kids won't have insurance in two weeks. It's just for them. So what happens if I sign up for ACA now, but in the next two weeks Medicaid approves them. What if I already paid for an ACA plan? I think you can cancel anytime, but would they refund it?


r/HealthInsurance • • 2h ago

Plan Benefits Going to hit OOP max every year…..

2 Upvotes

My wife and I will be on private insurance likely in the next few years.

She needs a Skyrizi prescription which is a speciality drug. Cost without insurance is about $30k per dose and is taken 4 times per year. Thankfully we have employee insurance that covers everything.

With that said, when we move onto private insurance (for personal reasons), we will hit our out of pocket max cost every year paying for this drug under all insurance plans.

Knowing that we will hit the OOP max every year, my question is when selecting a private health insurance plan, is it as simple as choosing the plan with the lowest total cost for ā€œmonthly premiumā€œ + ā€œOOP MAXā€? Our goal is to minimize health care expenses.

Thanks in advance for helping us!


r/HealthInsurance • • 4h ago

Claims/Providers My doctor ordered an MRI almost 3 weeks ago, but my insurance still hasn't received the order. What can I do?

3 Upvotes

I'm dealing with pretty severe sciatica pain right now, and I'm getting really frustrated trying to get an MRI scheduled.

It's been almost thee weeks since my PCP said he put in an MRI order, but when I called my insurance company, they told me they haven't received anything from his office. Apparently, they're still waiting for the doctor to send the order over so they can begin the authorization process.

My PCP's office has honestly not been great about things in the past and visits are always incredibly brief and not very personal (comes in, shakes hand, types a bunch of the computer, gives me med refills, doesn't ask me if there's anything new so if I don't say something he'll just shake my hand and then leave) so I'm not particularly confident that this is going to get resolved quickly without me constantly following up. Meanwhile, I'm in a lot of pain, and I still can't even get the MRI process moving.

I'm not sure what my next step should be. Should I keep calling my doctor's office and pushing them to send the order, or is there another way to get this moving? Would it make sense to contact another doctor or switch PCPs altogether? At this point I want to switch PCPs but then I worry that I'll have to start this whole process over again. an MRI out of pocket would be $1260 if I don't use insurance.

I'm just exhausted from being in pain and feeling like I'm the one who has to coordinate everything to get basic medical care. I've been doing so much leg work on this yet no one is lifting a finger for me.

Has anyone dealt with something similar? What did you do to get your doctor to actually submit the MRI order for insurance authorization?

I almost wish I could sue my provider at this point because this is torture.


r/HealthInsurance • • 3h ago

Individual/Marketplace Insurance How to apply for health insurance when pregnant

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2 Upvotes

r/HealthInsurance • • 35m ago

Employer/COBRA Insurance Insurance coverage date is earlier than the day I enrolled - does it still count?

• Upvotes

So I started a new job last month, meaning as of the 1st of this month (October) I became eligible for medical insurance with them. I didn’t sign up until after October 1st, because there’s still another 2 weeks until my enrollment period ends. When I enrolled though, on the paperwork for most of the plans the coverage start date listed is still October 1st (one of the other plans has a start date of when I enrolled).

I haven’t gotten the member ID card in the mail yet and when I called the insurance, they said they couldn’t find a record of me and to contact my HR (who hasn’t replied yet). I have an appointment coming up I want to use my insurance for, so I guess I’m wondering if they still don’t have me in the system by the day of the appointment, does the retroactive coverage date listed still count? And if so, could I pay myself and then get reimbursed by my insurance?


r/HealthInsurance • • 3h ago

Claims/Providers Billed for office o/p new mod 45 min but we only talked about my main visit reason

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1 Upvotes

Is there anything I can do about this? I’m frustrated I’m on the hook for $600+ when all I got out of it was a go buy something off Amazon we can’t help you


r/HealthInsurance • • 26m ago

Individual/Marketplace Insurance Keep health insurance?

• Upvotes

About $7,500 annually is deducted from my checks for health insurance for my family (myself, husband and 4 kids). My husband is a type 1 diabetic. We pay at least another $2,000-$4,000 out of pocket for various things from meeting deductible, co pay, things insurance won’t cover etc for him alone. Myself and the kids all have no health issues other than 1 child has mild asthma so we keep an inhaler in hand.

We are in West Michigan. Is health insurance actually worth it?


r/HealthInsurance • • 5h ago

Plan Benefits How to pick health insurance

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1 Upvotes

r/HealthInsurance • • 11h ago

Individual/Marketplace Insurance Considering going without health insurance next year

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3 Upvotes

r/HealthInsurance • • 9h ago

Individual/Marketplace Insurance Spouse got new job with insurance so need to drop them from our ACA plan. The other spouse and our kid will remain on ACA. Will our subsidy be recalculated for the rest of 2026?

1 Upvotes

So my spouse got a new job with "affordable" health insurance for her but it's not affordable for the three of us (per the online calculator. Anyway, the new insurance through the employer is effective November 1st, 2026 but the kiddo and I will remain on our ACA plan. I plan on calling the Marketplace later today and setting up a cancellation for the ACA plan for my wife with an effective date of November 1st - we are paid up on our current ACA plan through the end of October so I don't want her insurance coverage to lapse at all but also don't want to have to pay the November ACA premium for all 3 of us either.

That being said, when I call this should be pretty straight forward correct? All I want to do is remove my spouse from our ACA plan and keep myself and our kiddo on our current ACA plan. I just want to make sure that they don't 'accidentally' cancel the ACA plan for all three of us. Any guidance in this regard would be helpful. Also do I need to contact Blue Cross (our ACA insurer) of the change as well?

I'm not sure how all this plays out in regards to an adjustment to our ACA premium and subsidy as we are going from (3) on the ACA plan to (2) but so our household size will go from 3 to 2 but I think my wife's income will still count so our subsidy will be less but our premium for November and December should be less as well correct? Will the Markeplace be able to tell me that new subsidy and premium information for November and December when I call?

Any guidance on this matter would be beneficial before I call as I don't want to screw anything up:)


r/HealthInsurance • • 10h ago

Plan Choice Suggestions How do you guys even choose a health insurance plan without losing your mind? (Lost my dad's coverage and I'm completely lost)

2 Upvotes

Hey everyone, I’m feeling so overwhelmed right now. With open enrollment coming up and everything changing so fast, I spent the last 3 hours looking at HealthCare.gov and comparing plans (Kaiser, Blue Shield, etc.), and honestly? My brain is melting. The jargon, the deductibles, the hidden fees... it’s too much.

How do you guys deal with this? Is there any simple way, tool, or checklist you use to figure out which plan actually fits your budget without getting screwed over? Would love to know how you survive this process


r/HealthInsurance • • 8h ago

Plan Benefits Employer insurance advice

1 Upvotes

Hoping this group can help with which plan to change to. My employer sponsored plans are changing for 2027 and I’m not sure which is the best financially.

Current 2026 plan:

  • Family plan for $344 a month
  • High deductible so I contribute to my HSA
  • Only recurrent medication I get is a GLP one for $25

2027 option A:

  • Stay on the HSA plan for $404 a month
  • $60 monthly increase
  • GLP-1 is no longer covered. I’m responsible for the full price which looks like good RX has it for $149 a month.

2027 option B:

  • higher deductible plan (increases from $3k to $6k deductible)
  • not HSA eligible
  • GLP -1 is covered but at $100 a month which is still a $75 increase

If my long-term strategy is to use an HSA as a Retirement vessel, would I be better off paying the higher GLP-1 cost now and keeping the HSA?


r/HealthInsurance • • 8h ago

Plan Choice Suggestions Employer Insurance- Advice?

1 Upvotes

Hi there im 23 and just starting my first job! I will need health insurance and having a hard time picking one.

I dont have any really bad health issues. I do get allergy shots every 6 months, see a dermatologist for acne issues, and check ins with my doctor (and vaccines)

Here are my options:

Kaiser HMO
- 0 deductible
- 1,5000 OOPM

$ 80.40 every biweekly paycheck

BCBS EPO
- 500 deductible
- 3,500 OOPM

$100.17 every biweekly paycheck

BCBS PPO
- 750 deductible
- 5,000 OOPM

$110.98 every biweekly

BCBS is a more for copay. For example emergency care is 200 for BCBS and 100 for KAISER. Just stuck because I really only care for my allergy doctor. Any opinions would be AMAZING


r/HealthInsurance • • 8h ago

Employer/COBRA Insurance Employer error double coverage — advice?

1 Upvotes

My husband quit his job in April which included a 100% employer-funded basic group policy plan. Got in writing that his end date would be with last date of employment, so we got a joint plan on Marketplace in his name (same plan I was already on individually but now combined and in his name). He just received a COBRA notice from his work insurance plan stating the termination date was in August. Confirmed with the insurance this was correct in their systems that the employer didn’t terminate until then. We’re unsure of what to do in this situation. Are there any steps to take or legal recourse for us to get the 3 months of premiums paid for another plan back? We’ve paid $1500 just for his portion of our joint premiums in the time the policy was supposed to end vs. actually did. Anyone been in this situation before?


r/HealthInsurance • • 9h ago

Plan Benefits Husbands work is switching from BCBS Alabama to Anthem BCBS

1 Upvotes

We live in Illinois and through my husbands work have had BSBC Alabama for the last 20 years. We just received notice that the company is switching to Anthem BCBS. I have a chronic illness and have regular infusions and MRI to monitor this and have never experienced an insurance switch like this.

What should I expect during this change? Should I be worried? Does anyone have any experience on a switch like this or dealing the Anthem BCBS?


r/HealthInsurance • • 9h ago

Medicare/Medicaid Turning 65 November 2027

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1 Upvotes

r/HealthInsurance • • 9h ago

Medicare/Medicaid 2027 - first 2 months go uninsured?

0 Upvotes

On Marketplace insurance now and subsidized through 2026. In 2027, my income will not support a subsidy as it will be too high. I am eligible for Medicare 3-1-2027. The costs for the cheapest coverage is thousands per month. Do I just bubble wrap and keep living life clean for 59 days until I have my Medicare coverages in place? What to do?

Can’t play the Cobra game.


r/HealthInsurance • • 9h ago

Employer/COBRA Insurance Small company HR, my level funded plan sends detailed employee pharmacy claims and I don't want this info

1 Upvotes

I run HR for a small company (28 employees) on a level funded health plan. Every month, our pharmacy claims report from kanurra lands in my inbox, and it lists employee names alongside their specific filled prescriptions.


r/HealthInsurance • • 22h ago

Plan Choice Suggestions I live in CA and have always had Kaiser and want to try some new. Kaiser Permanente or Premera Blue Shield?

13 Upvotes

I'm not that educated in health insurance, but it's open enrollment now. I've had kaiser for the longest time and as much I love how every service is one central area, it feels lackluster in terms of therapy and needing to get referrals... I want to try a traditional health insurance because I want to go to therapy again and love the idea of going to any doctor that'd like. My options are Regional Socal Kaiser ($24.92) or Premera Premium($30.23). I want premium because it'll on be me covered and I'm not the healthiest, unless that's overkill. Can I please get some advice? I feel like im overthinking this.


r/HealthInsurance • • 1d ago

Employer/COBRA Insurance Jobs Healthcare is to expensive.

21 Upvotes

So I (27M) just started a job with a new company making $20 hourly. I was looking at the health plans and the only single plan they have is $171 every pay check. I get paid biweekly so that’s 171 x 26 which is 4,446 a year I only make $41,600 I don’t know what to do I can’t afford this insurance. I’m relatively healthy so it not like I need it constantly but it would be nice to have if something did happen.


r/HealthInsurance • • 1d ago

Plan Choice Suggestions My dad retired and now I suddenly have no health insurance, what can I do?

58 Upvotes

So the title explains itself. I (24F) have been on my dad's health insurance plan and was planning to do so until I turned 26 as the insurance through my job is very expensive and just awful (according to my coworkers). My father retired thinking that I would still be covered under him, but it's turning out that that is not the case, hence the panic on my end. My mom is still covered, but I'm not since I'm above 19 and am not enrolled as a full time student (even though that didn't matter before on the original policy). My coverage was terminated on Sept 1st 2026. I have since accrued almost $1400 in bills from physical therapy (I had knee surgery earlier this year).

I'm constantly doing research of what I can do and how I can find good, comprehensive, affordable coverage. For some context, I am 24F living in Ohio and I make between 48-52k per year.

Any and all advice is greatly appreciated! Thank you for your time and guidance! I am happy to provide more details or context as needed


r/HealthInsurance • • 2h ago

Individual/Marketplace Insurance Experience

0 Upvotes

I was so sick and can't even hold a conversation without coughing continuously. My voice is 80% gone. Went to urgent care (that was sunday) gave all the info's. The front desk told me i have to pay $299 so i can be seen by a provider because my insurance is inactive. I told her i can't do that and called my insurance. Sunday the office was closed.
Went home and waited for Monday.
I call my insurance and was told it is actually active and never been inactive.
Went to different urgent care and with no issues at all.

The question is... do u have the same experience? Now i realize, maybe she wanted me to pay out of pocket $299 then keep the money and file to my insurance.
Any same experience?


r/HealthInsurance • • 6h ago

Medicare/Medicaid How to reduce or waive a $6,000 ER bill for an uninsured international visitor in Georgia?

0 Upvotes

My father is visiting the USA and recently had a medical emergency requiring an ER visit at Northside Hospital Forsyth. He is uninsured, and we were quoted around $6,000 even after the self-pay discount. He also needs surgery so he is heading back home for surgery m.
I contacted the hospital’s financial assistance department, but they denied charity care over the phone because he isn’t a Georgia resident.
We cannot afford this bill, but we want to resolve it properly rather than leave it unpaid, as he may visit the USA again.
Has anyone successfully negotiated a large discount or bill waiver with Northside Hospital? Would speaking to a financial counselor or supervisor in person help? Are there any other assistance programs available for international visitors?
Any advice or personal experiences would be greatly appreciated!