I am a 20+ years mobile Postpaid subscriber of Globe. Sadly, I am not seeing any loyalty plan for us. We’re treated like new customers.

yesterday my gomo sim was faulty, i was unable to use my data even though i have full bars of signal, and it still didnt work this morning so checked my sim again and discovered that my physical esim is scratched so i immediately switched to an esim so i could continue to use my gomo sim.

i did all the steps i saw online even changed apn, turned on data roaming, switched it to primary, i even removed the physical sim to ensure i am using the esim, restart my phone multiple times, turned on and off my airplane mode, but nothing still works

i am so desperate to find a solution because i did every tips i can find on the internet, and i cant even contact gomo because they direct me to globe but globe support doesnt support gomo concerns and im basically going in circles. someone please help ASAP

Help!

My e-sim number is regular globe sim that i converted thru the GlobeOne App. All is good until bumigay bigla yung phone ko at na trap doon ang aking esim. Yung number ng esim na yun is my primary contact number kaya sobrang hassle esp yun din gamit kong Gcash number. Their customer service advised pumunta sa nearest GLobe Store at ang nearest in my area ay nasa kabilang isla pa.

I am willing to submit IDs and what not so they can verify.

Baka may alam kayong iba pang alternative para hindi ko na kailangan lumuwas para magamit ko ulit yung number ko. 10 hours travel yun.

Apparently Metro Manila orders including mine will arrive by October 18 I’m curious as I thought it would get the same 16th delivery.

U can use my code for 1 week free 300mbps unlimited internet!

NATHCZMV

Di na makita yung customize button sa akin, sa inyo rin ba?

The PON blinks and no light at the LOS. What does this mean?

helloooo! i currently have Gfiber Prepaid subscription and planning to relocate rooms in the same apartment. asked for help thru online customer service and apparently it’s nonnegotiable; you have to buy another modem and pay for the installation again. is there any way to relocate but using the same modem lang? i’m moving from a second floor unit to the first floor unit lang naman kasi, same apartment lang rin naman po. thank you for the replies :)

Anyone experiencing LOS in QC tonight? Tried restarting and still showing LOS.

Naka wifi 5 pa kasi sya kasi pinakabit ko to nung bago bago pa lang yung prepaid. Working naman pero gusto ko sana papalitan nung wifi 6 modem. Yung bagong kabit sa isang bahay kasi namin wifi 6 na yung modem eh. May babayaran ba?

I’m on GPlan PLUS and I usually convert my GBs to content esp. Disney+ subscription. But this month, I have been trying to access the Swap feature for several days cuz my voucher on Disney+ expired and it only stuck on this page forever. What is wrong with the GlobeOne app?

Hi, I'm just asking if anyone here has had any experience renewing but the 2nd line has defaulted? I renewed 2 years ago and didn't notice that my 2nd line had defaulted. Is it now visible or still not?

hello, can anyone confirm if there is an outage in Pampanga, Angeles City, Brgy. Malabanias, Hensonville? it’s been a week since our Wi-Fi (Globe At Home) lost its internet connection. I saw a Globe Telecom advisory that there was an outage on October 2 and that it was restored on October 4, but our Wi-Fi was still down on October 4. we also reached out to the GlobeOne app and Alagang Globe community in Viber, but all they said was that they would fix it and that the technician would visit us, but until when is the restoration of the service? also, the schedule of the visit keeps getting rescheduled; that’s why we don’t know if there are other options where we can reach out. we also tried asking for help from a Globe physical store; they said that we can only contact a technician via hotline, which we also did but it didn’t work. I asked a friend who also uses Globe (and lives in SF) but they said that their Wi-Fi is stable; that’s why we’re asking if the outage is only in our area. and fyi, we already did a lot of troubleshooting but it still has no effect. it’s also our first time experiencing an outage using Globe, and its connection is stable like the first time we had it, so we would rather fix this problem than change ISP 🥲 we already paid our bills, so I hope that Globe Telecom will fix this problem immediately because it has been affecting our work and classes 😢

hello, can anyone confirm if there is an outage in Pampanga, Angeles City, Brgy. Malabanias Hensonville? cause it’s been a week since our wi-fi (Globe At Home) lost its internet connection. I saw an advisory posted by Globe Telecom that there is an outage on October 2 and was restored on October 4, but that was also the day that our wi-fi was still down. we also reached out to Globeone app and Alagang Globe community in Viber, but all they said was that they will fix it and that the technician will visit us, but until when is the restoration of the service? also, the schedule of the visit keep getting rescheduled, that’s why we don’t know if there are other options where we can reach out because when we asked help from a Globe physical store, they said that we can only contact a technician via hotline, which we also did but didn’t work.

Internet was disconnected due to late payment but Internet now is reconnected but globe wifi asks to sign in, how to fix this?

Hello! My current plan ends in the first week of November. I visited a Globe store on October 3 to preorder my new unit, and the specialist informed me that I can apply for early renewal 30 days before my contract ends. However, they recommended renewing once the unit arrives so my new plan can take effect by then.

I wasn’t given a reference number for my preorder. Is that normal, or should I have received one?
The specialist also assured me that my line is already 100+ in the queue, although the preorders are a mix of Pro, Pro Max, and Fold units.

I’m just a bit worried because I’m hoping to receive my unit by October 16. Could you please confirm if my preorder is properly recorded and if there’s a chance I can receive it by then? Thank you!

I bought a Globe Rain The 101 from shoppee and had it returned within 15 days and they cancelled my request TWICE because the product was in good condition and doesn't meet the standard requirements,however I specified the issue was with it's weak signal, which btw, I was guaranteed I can have it returned back to the seller if the signal is weak. Globe and Shoppee representatives are unwilling to give me a refund and the modem is still with Globe I only have a week left to have the modem returned again but I don't have it. How can I get my refund, any tips?

hi guys! for those who pre-ordered the iPhone 18 Pro/Pro Max, what’s your current order status? mine is currently at "order packing"

do you think there’s a chance it’ll be delivered on launch day next Friday? tysm

My plan got activated last September 30 thru Globe Online Shop, but when I am calling 211 and it verifies my number also on Globe Messenger it says that my number is invalid. Is this normal for new accounts?

Hello, does anyone experience going to a Globe store for sim replacement due to damaged sim while wanting to retain the same number (since I told them it is my main number), but was insisted by the person on the counter to convert my TM prepaid into a postpaid plan (599 plan for 3 months) as the only solution to my concern? And that after 3 months, that's the only time I can request to revert it into prepaid again. Or else I'll really need to change my number.

I was so hesitant and skeptical about it, but since I badly needed the number, I've agreed to their GPlan PLUS 599 Flex and paid for the first month.

But after checking online I saw many similar cases with what happened to me. I was frustrated for I trusted the solution laid out in front of me that time since I'm talking to a Globe staff in an actual physical store.

I tried reconfirming the process for sim replacement once again with GlobeOne App and agents through TM & Globe FB Messenger, and no mentioned of such methods. And that I can simply ask for sim replacement, and present one government ID.

Is there any way I can file a complaint for this? And is it possible to ask for a refund or waived the next month bill? 😭😭