r/FNHerstal • u/km1697369 • 2d ago
FNX Dealing with FN is a nightmare.
Purchased a used fnx45 nine months ago, I figured out pretty quick that the extractor was broken, but no big deal, it’s a $25 part should be easy to replace.
Wrong
They’ve been sold out for the past 9 months on every website I could find. No luck on eBay or gunbroker either.
Multiple phone calls to customer service just ended with, send an email to our CS team, CS team doesn’t reply via email, so I call again and we go in a circle, on the last phone call they said they probably won’t get any parts for some time, but just send it in for warranty repair with a warranty that doesn’t exist because I purchased it used. I’m not trying to send off a gun for months for them to tell me they don’t have the part.
Their next suggestion was to just keep waiting for them to come into stock on MGW, like I haven’t been waiting for 9 months already.
An in production handgun. And the company doesn’t have the extractor, the used market for them doesn’t seem to exist, and their customer service is 100% useless. It would seem the hardest thing in the world is finding an extractor.
I’ve come to the conclusion that I’m stuck with a $1200 paperweight, because the company that made it is absolutely useless once they sell you their overpriced firearms.
I will never buy any FN product again.
And if you have any that break you’re in for a nightmare.
Thank you for coming to my Ted talk.
End of rant