r/ExodusWallet • u/Apprehensive-Mud1640 • 2d ago
General Question (Exodus) Lost bitcoin! Please help.
Hi all,
I'm trying to regain access to my Bitcoin in my Exodus wallet.
My original computer, which had my Exodus wallet installed, broke. I restored my wallet on my laptop using my original 12-word recovery phrase. After restoring the wallet, all of my other crypto assets appeared correctly, but my Bitcoin did not.
Currently, the Bitcoin section of Exodus shows a balance of 0 BTC, also weirdly it does not display a receiving address or any transactions.
Anyone have any ideas?? What steps can I take to locate and restore access to my original Bitcoin balance? I have regained access to the original computer if that is of any help.
My wife is having a baby this year and I was relying on these funds for my paternity leave. I am very worried.
Very grateful for any help.
1
u/Victorio_01 2d ago
Worth looking at transaction history in Exodus.
If nothing there, u can visit block explorers and type in the BTC addresses to see if the funds are there or they were transferred and when.
1
u/Apprehensive-Mud1640 2d ago
there is no transaction history and the BTC address is blank
1
u/Victorio_01 2d ago
blank? Were you able to get the btc addresse(s)?
1
u/Apprehensive-Mud1640 2d ago
The BTC address in Exodus is blank but I can see purchase history and addresses in Coinbase.
1
u/Victorio_01 2d ago
Really no idea. You just restored the wallet, right?
You can’t possibly not have the btc address visible. Maybe when clicking receive.
+ I am kinda confused with the mention of Coinbase now while you couldn’t access the address.And it can’t be the same with a Coinbase account as Coinbase is custodial. So, 2 unlinked balances.
1
u/Apprehensive-Mud1640 2d ago
Well it is just blank. Blank when I copy/paste it, export it, everything. We are trying everything right now to get it back that's why I was on coinbase (we originally purchased it on coinbase).
1
1
u/eznuke 2d ago
So before your computer broke down, did you have your BTC on Coinbase or Exodus?
1
u/Apprehensive-Mud1640 2d ago
BTC was in trezor on exodus
1
u/ah-hum 2d ago
Did you re-link your Trezor? Technically the wallet is not an exodus wallet, it's a Trezor wallet viewed through Exodus. It sounds like your BTC is safe if you are not seeing an address at all, sounds like a software issue.
1
u/Apprehensive-Mud1640 2d ago
Ok that gives me hope! We have a Trezor One and it needs to be updated but the update isn't working. I bought a new one last night so hopefully that will work.
1
1
u/exodus_sagar Official Exodus Staff 2d ago
Hey u/Apprehensive-Mud1640 , please write to us at [support@exodus.com](mailto:support@exodus.com) for more assistance on this if not already. Our support team will look into this for you.
2
u/Apprehensive-Mud1640 2d ago
Yes of course that was the first thing we did. We have only heard back from ai bots.
1
u/Jeckle-HIDE 2d ago
I had all my funds drained over 8 different coins and it was roughly 4500$ and it completely disappeared. I NEVER give out my 12 word passcode and have no idea how this happened but all I’ve gotten was jumping through hoops with exodus! I’ll very frustrated and would like to resolve the matter ASAP!!’ Please get back to me.
1
1
1
u/Mobile_Explorer9478 1d ago
Restore your seed phrase in a wallet like Sparrow Wallet to check your account's entire Bitcoin history.
1
0
u/Trick-Rub-6539 2d ago
I got my wallet drain aswell just by staking on exodus and somehow they say my device is compromised while I have 3 other wallet installed , it’s a scam wallet exodus is , they took your money
1
1
u/AutoModerator 2d ago
IMPORTANT REMINDERS:
I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.