Hey everyone, I wanted to share a frustrating experience I had taking a taxi from **Dubai Mall to Al Rigga (Al Ghurair Mall)** to warn both tourists and residents. Something shady is definitely going on here.
Here is exactly what happened:
**1st Lexus Taxi:** Asked for 70 AED flat bill before starting. (I declined).
**2nd Lexus Taxi:** Driver approached me and said he had a meter, so I trusted him.
**Me:** How much going to Al Rigga (Al Ghurair Mall)?
**Driver:** This is same taxi, have meter, no worries!
**Me:** Ok, fine.
(We reached Al Rigga / Al Ghurair Mall, and he showed me the phone screen.)
**Me:** How much?
**Driver:** 129 AED!
**Me:** WHATTTT?! Seriously?
**Driver:** Yes, this is luxury and Lexus, why you shocked?
**Me:** Bro, are you OK?
**Driver:** Yes, why you complaining? You not know Lexus car?
**Me:** I know, but one guy with the same Lexus car asked me for 70 AED. What is your good name?
**Driver:** *What your asking? You have problem to me?! (Starts yelling at me)*
**Me:** Bro, calm down! I’m just asking because I have a good friend from RTA so I can ask about this!
**Driver:** *(Instantly changes tone)* Ok, I give you only 100 AED, ok?
**Me:** Ok fine... *(I didn't have a choice at that point)*
*(He takes out his personal phone and opens the ZINA app instead of using the car terminal)*
**Me:** Why are you not using the card machine?
**Driver:** No, no, because finish battery!
**Me:** Ok, please show me the bill, I want to take a photo.
**Driver:** Why?
**Me:** I need to reimburse only to my company! *(Tried to hide the phone, but I took the photo anyway)*
*(I paid via Tap-to-Pay on his phone and left)*
**My Questions:**
- Is it legal for a taxi/limo driver to use a personal phone app like **ZINA** to tap card payments instead of using the official RTA card terminal?
- Looking closely at the picture I snapped, his app shows **"Edit fare"** and a **1.48x surge pricing** manually applied on a private device!
Initially, he asked for cash payment, but I told him I only had a card. If this is illegal, please be aware of guys like this. I really hope RTA catches drivers who pull this stunt.
It might not seem like a massive amount of money, but imagine if a tourist who trusts the system falls for this every day. If he gets 8 customers a day doing this, imagine how much extra money he is pocketing per month!
Let's all stand up for what's fair and honest in life.
**Has anyone else encountered this issue in Dubai recently?**