r/CryptoHelp • u/Boring_Skin_8939 • 22h ago
❓Need Advice 🙏 Crypto wallet.
Attempting to access my deceased son’s crypto account, unfortunately I don’t have correct email/password. What are my other options, if any?
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u/VivaHollanda 64 21h ago
Do not respond to DM's, they are from scammers.
Do you mean self custody wallet or an account on an exchange?
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u/mattimeoo 21h ago
Keep all discussions about this public, but share no PII, stay vague.
Answering these questions will help good intentioned people help you:
Do you know if they held on an exchange? If yes, they're likely KYC'ed there and have their SSN or equivalent associated with their account.
Do you have their personal computers and/or phones? If yes, DO NOT send these to anyone.
Do you have access to their personal belongings? You might find information about holdings or their seed phrases here. Or you might find a hardware wallet.
Do not trust ANYONE.
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u/WormInStorm 18h ago
Good list. I’d add: if it’s an exchange, only contact them through their official website, never through a link someone sends you. And I’m so sorry for your loss, OP.
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u/BILLYBUTCHER_2 17h ago
I'm really sorry for your loss. First, try to identify whether it was an exchange account or a self-custody wallet, because the recovery process is very different. If it was an exchange, contact their official support and ask about their process for deceased account holders.
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u/Freebzns 17h ago
Sorry for your loss, if it is a centralized exchange, you can go to claim section and upload certificate. Good luck,
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u/Emergency_Insect7781 21h ago
sorry for your loss, that's a rough situation. without seed phrase or private key there's basically no way in, exchanges might help if he used one but they'll need death certificate and legal stuff