Genuinely curious because the people seem nice is it the bad softwares they use or bad advices from management or maybe it is the apathy of the management because they are monopoly that pay local governmental peoples

I’ve spent the last 48 hours in eternal Xfinity hell I am at my wits end at this point and I’m trying to figure out what the actual real, real escalation phone line is because the current escalation phone line is just a bunch of people who generate a case they send you a text with the case and magically 14 to 15 minutes later, the tech that I receive a text saying that the case has been successfully dispositioned and closed can’t do this anymore. This is insane. What is it that I need to do to find somebody that actually will address a customer issue. I’m losing my mind?!? The amount of fraudulent or just incompetent agent behavior is, almost unparalleled🤮

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