I saw this get asked before, and it never really had any great answers… I figured if it was wrong then Chipotle would’ve updated it by now.

So, why does the Pollo Asado say it has more protein than the regular chicken?

Genuine question for the employees here because I might be overthinking this.

Yesterday I picked up two bowls after work. Walking toward the exit, the bottom of the paper bag gave out and one of the bowls hit the floor upside down.

Rice, chicken, sour cream. Everywhere.

Completely embarrassing. I was standing there holding the remaining handle of the bag like an idiot.

An employee came over with paper towels and helped me clean it up. I told her it was fine, I'd just buy another one.

She said not to worry about it and went back to the line to remake my bowl.

I offered to pay again when she handed it to me. She waved it off and said it was no big deal.

Honestly, after a pretty awful workday, that small act of kindness meant a lot more than she probably realized.

I wanted to leave a positive review and mention what happened.

But then I started wondering whether writing "this employee gave me a free replacement" might actually cause problems for her if that's not something she's technically allowed to do.

I don't know what kind of discretion employees have with remakes, especially when the customer is the one who dropped the food.

And I know corporate policies don't always reward people for being reasonable human beings.

So what's the best way to make sure she gets recognition without potentially putting her in an awkward position?

Should I just leave a review saying the service was excellent and describe how kind she was without mentioning the free food? Ask for a manager next time? Something else?

It feels ridiculous that I'm putting this much thought into saying thank you, but I'd hate for a well-intentioned compliment to backfire.

Employees, what kind of positive feedback actually reaches you and makes a difference?

Be better prepared.
Edit: lol I didn’t know it was controversial to expect a store to be consistently open until it’s posted close time.

Local Chipotle had a new steak today! I'm usually not a fan of the regular steak but this was really good! Sampled it before I got and might even go back for more tomorrow!!! Anybody tried it yet?!

All of the chips were salty but these ones are absurd

Damascus Maryland location gets my kudos today! Full bowl and ready before I got there!

Has anyone who works or has worked for Chipotle ever actually gotten the Throughput bonus ?😭 it sounds so good but it feels like we magically don't make throughout goals every time our GM thinks we're gonna get it.

As a disclaimer, I am in no way trying to bash any employees I’ve ever had. I work in the service industry myself, so I am never trying to talk down on others whose experiences I share the same of.

With that being said, why is it that every time I go to Chipotle I’m waiting for 3-4 workers to complete the mobile orders they have. I understand the need to get the mobile orders done however, I always was instructed in service to deal with the in-person customers first no matter what.

This is beyond first-world problems and I apologize 😭But I was just curious if anyone here who has worked at Chipotle, is there a reason for mobile orders taking priority? This has happened at just about every Chipotle in my area, so it must be a thing, no?

have a good day :))

3 months ago I got a bucket handle meniscus tear then meniscus repair surgery, then last week I retore the meniscus last week 3 months into recovery, had like 1-2 months of recovery left. For those of you who don’t know what the tear does, it makes you have less range of motion in your knee, sometimes the inability to walk which I currently have, a lot of pain. I have called off 3 shifts because of this injury, will I get fired for this or in trouble? And when I called off today my boss was not happy about this, I am also a minor if that helps with anything.

Over last few weeks, I've noticed that the lids on my Chipotle bowls have been unusually sharp when I take them off. Last night, one was so sharp that it broke the skin of my finger to the point I had to put a band-aid on it.

Has anything changed to them recently make them sharp when uncrimped, or have they always been a death trap (not to be dramatic)?

Only noticed it after I finished eating… yuck.

can we please get an option for the veggi bowl to have guac on the side? We have to order it separately and pay extra to have guac on the side, even tho it’s already included in a veggie meal 😭😭😭

also what’s the deal with DoorDash orders having like 1/3rd of the portion compared to when you go in person.

Here’s mine, Burrito:

white rice

pinto beans

carnitas

queso

cheese

sour cream

medium salsa