Hi everyone!

I'm delivering SCORM courses to a client, and we're experiencing an issue with completion tracking. Even after a learner finishes the course, the client's LMS continues to display the status as "In Progress" instead of "Completed."

The course is published in SCORM 2004, 3rd Edition. I've tested the package in both Moodle and SCORM Cloud, and it works correctly on both platforms, recording course completion as expected.

I'd like to determine whether the issue lies with the SCORM package or the client's LMS configuration. However, the client says they use an LMS developed in-house, so I can't consult platform-specific documentation or rely on guides for established platforms such as Moodle or SAP SuccessFactors to investigate their configuration.

I'd also like to know whether the LMS's exit button behavior (e.g., "Save and Close" versus simply "Close") could affect completion tracking, or whether there are other LMS settings that should be checked.

Has anyone experienced a similar issue with SCORM 2004, 3rd Edition, in a custom LMS? What tests would you recommend to determine whether the problem lies with the SCORM package or with the LMS's implementation of the standard?