In August 2026 I received a cold call from a Telus sales representative indicatig they had installed Fibre Internet in my neighbourhood and was offering a deal "below industry standard" to switch. I verbally agreed over the phone, but when I was sent the product information package, it was not Fibre it was regular high speed internet. I immediately called the sales rep. back and told her to cancel my impending activation/service. I received no hardware/Telus owned infrastructure to install, and was told verbally the service was cancelled. 

One month later (September 3) I received a bill from Telus for my internet account. I tried calling the sales rep., but they no longer worked for Telus and their number was disconnected. I phoned the generic customer service line and spent 2 hours on the phone explaining to them I never had an account set up, no hardware installed, and no service representative visited me. They once again assured me my account was cancelled and all charges would be removed. 

On October 3 I received a second bill. I assumed this was a delayed email on their end and this issue had been dealt with as per above, so I did not acknowledge the email. 

On October 9 I received an email from a collections agency indicating that my Telus account had been sent to them for collections for overdue payment and that "at this point in time I can choose to deal with this voluntarily". I checked my credit score and it had dropped 63 points. On October 14 I called Telus once again. They indicated that my account on their end showed cancelled and a balance owing of $0. The representative indicated they would send a note to their credit department. I'm not sure why that was not done during the original two cancellation attempts, but as of today, my account is still open with the collections agency, my credit score is still lowered, and Telus has not resolved this, indicating it will take 10-14 business days ”to investigate”.

This company instructed a sales representative to lie to me, offering me a service that does not exist in my area, continued to pursue opening an account for me under the understanding I did not want it anymore, charged me for a service that was never initiated at my residence, lied to me 2 additional times telling me the cancellation and void of charges had been processed, sent my account to collections ultimately dropping my credit score, and has taken no accountability for their actions and has yet to resolve the situation. I hope my story encourages others to avoid Telus in the future as at this point I don't see how anyone (individual or business) is going to be held responsible for any of this. 

Hi all,

I work at a class action law firm currently handling a case against Bell and Telus regarding their billing practices, especially in relation to their use of "per minute" in their contracts. The lack of disclosure or information about the rounding-up practices (ex. 2 seconds was rounded up to 1 minutes' worth) is alleged to have caused customers to lose value in their prepaid phone plans and used up their minutes faster than expected.

If anyone has rate plan contracts, brochures or advertisements from Bell, Telus or Rogers from 2005-2010 (or around those dates) and could send photos or emails of them, that would be greatly appreciated! Please let me know if you do - this would be helpful towards securing fair compensation for affected Canadian customers. You can also PM with details (this is a professional account).

Thank you!

Some stuff from this week:

- OpenAI alerts more than 100 groups about rogue AI agent activity

- Undetected software issue knocked out 911 for several provinces last month, Bell report says

- Trump Mobile hack reportedly exposes data of thousands

- FCC Green Lights SpaceX’s 15,000 Satellites for Starlink Mobile

- SpaceX unveils 250 kW Starlink Gen3 AI satellites featuring 10 Tbps throughput and onboard edge compute

- Google thinks SpaceX’s Starship has to launch 1,800 times before space data centers get off the ground

- AT&T, T-Mobile and Verizon make satellite JV official

- T-Mobile drops Starlink name from its T-Satellite website

- Canadian internet providers actively lobbying as Carney gives Starlink the cold shoulder

- Researchers are tracking a Chinese AI agent fleet

- OpenAI cuts ties with three safety researchers, WSJ reports

- Starlink Mobile faces consumer resistance, survey says

- Amazon to invest $1 billion over five years in US data center communities

- Bell advances 300 MW Saskatchewan AI data centre, commits $1 million to mental health

- Network theft is up, and so are arrests

- When landline service goes away, consumers and businesses face tough choices

- Starship launch reignites rocket shortage worries for Starlink rivals

- AT&T and 2 equity partners create new fiber broadband joint venture

- Hitachi Vantara turns to AI as storage supply crunch bites

- Starlink Mobile’s $25B threat looms over US carriers

To register a .ca domain you have to meet CIRA's Canadian Presence Requirements. Nothing requires the website, mail or DNS behind it to be Canadian. So all three were checked, one domain at a time, for every live (non-parked) .ca website in our September 2026 crawl: 1,860,851 sites. On top of that running about 6,800 traceroutes from Canadian vantage points, timed operators' servers from Toronto, Montreal and Vancouver, sampled 1,500 registrations through CIRA's RDAP service and checked 989 government websites.

**What came out:**

- **6.5% are Canadian end to end**: a Canadian-owned host in Canada plus Canadian-run mail and DNS. That's 94,077 sites, most of them on HostPapa, GloboTech, Aptum, Tucows, easyDNS and a few other Canadian hosts.

- **54.6% run web, mail and DNS entirely on US-headquartered companies.** That's more than Mexico (40.5%), Australia (36.8%) or the UK (36.6%). In Germany and Japan, 68–71% of sites are domestic end to end.

- **Where a server sits and who controls it are two separate questions.** Half the .ca web (49.7%) answers from a server in Canada, because Cloudflare, AWS and Vercel have edges in Toronto and Montreal. Only 11.3% are hosted by Canadian-owned companies, though, and 81.2% have at least one layer run by a US company or hosted in the US. That second number is the test Ottawa's own digital sovereignty framework uses.

- **Canada has cloud regions, but .ca sites mostly don't use them.** AWS has been in Montreal since 2016, yet only 12.8% of .ca sites on AWS use a Canadian region. On Google Cloud it's 3.5%. Azure is the exception at 48.6%.

- **The biggest landlord of Canadian-hosted .ca sites is French:** OVHcloud's Beauharnois campus hosts 28.5% of them.

- **Wix and Squarespace sit in front of 14.6% of live .ca sites and answer from the US.** Our probes couldn't find a Canadian server for either.

- **Google Workspace handles mail for 18.8% of .ca sites that have mail, and it offers no Canadian data region.** Microsoft 365 (15.3%) has stored Canadian tenants' mailboxes in Canada since 2016.

- **GoDaddy runs DNS for 40% of all .ca names.** Most of those are parked or unused; among live sites its share is 14%. Its DNS servers answer Canadian queries from outside Canada.

- **The federal government is the most Canadian part of the namespace.** 750 of 924 federal websites are on Canadian-owned networks, mostly Shared Services Canada's own. Mail is another story: 65% of federal mail domains hand mail straight to Microsoft 365, and all 18 provincial and territorial domains that receive mail use US operators.

- **The "boomerang" has shrunk.** In 2015, 22% of Canada-to-Canada internet paths in one study passed through the US. Today it's about 6–11%. Starlink is the exception at 38.9%. Traffic to other continents still mostly exits through the US: 71.5% of our traces left North America from a US router.

**The tariff test**

February 2025 is a natural experiment. After it, fewer Canadian-hosted sites moved to US data centres, and Canada did better on that measure than Australia, the UK, New Zealand or Mexico. The difference comes to roughly 4,600 websites, 0.4% of the sites we tracked. Over the same period, 22,259 sites left Canadian hosting for edge networks, almost all of them US-run, and the share of .ca sites hosted in Canada fell from 24.7% to 21.7%.

Mail and DNS went the other way. 3,262 .ca domains switched mail from a Canadian provider to a US one, and 695 switched from US to Canadian. For DNS it was 15,482 vs 7,929. Much of the DNS movement was platforms rather than site owners: customers of Web Hosting Canada and HostPapa ended up on Cloudflare's nameservers. In other words, the defaults changed, and the defaults are American. In CIRA's 2026 survey, 67% of Canadians said it's important that their data is stored in Canada. 5% had actually switched to a Canadian service.

**Check your own domain**

`dig NS yourdomain.ca` and `dig MX yourdomain.ca`, plus a lookup of who owns your website's IP address, will tell you in a minute who runs your domain.

**Caveats:** this measures the public front doors, the first server a visitor reaches. It doesn't see contracts, encryption keys, backups or where mailbox contents are stored. I use the operator's headquarters country as a stand-in for which country's laws reach it. That's an approximation, not a legal opinion.

The full write-up has the ten-test scorecard, the methodology and a CSV for every chart:

https://domainsproject.org/blog/is-your-ca-website-canadian

How is it already October?

Some stuff from this week:

- OpenAI's Systems Meddled With U.S. Government Sites After Going Rogue

- 82% of rural broadband operators are stuck without an AI strategy

- It's Raining Boxes: Amazon Drones Overwhelm a Texas Suburb

- Every Household in This Rural Town Receives $10,000 if a Data Center Gets Built

- Apple Taction Technology patent infringement verdict

- Inaugurating The Era Of Super Intelligence

- Poland says fire at Starlink station is sabotage as Denmark warns of rising Russian threat

- AT&T shores up $3bn fiber supplies with Corning, as telcos get 'supercycle' fever

- AT&T CEO says Elon Musk's SpaceX phone strategy not "viable"

- Anthropic says its biology lab has already found something big

- Big 3 wireless carriers' latest threat: Meta's Muse

- Musk Says Delta Will 'Lose A Lot Of Customers' For Picking Amazon Leo Over Starlink

- Ford government says 'people voted' to cancel Starlink deal, won't reveal cost

- Lumen bets that tomorrow's bandwidth buyer won't be a person

- Anthropic's IPO prospectus shows sweeping AI vision, surging costs

- AI Data Center Boom: Can We Build It If They Come?

- Verizon's copper retirement plan hits a snag as state officials protest

- Can the US curb Chinese transceivers without slowing AI data centers?

- Space lasers are about to get their first real test generating energy

- A giant cosmic 'fart' is making a wobbling zombie star repeatedly flash us, 'groundbreaking' observations reveal