TL;DR: Kenwood is still actively selling and advertising a €1,000+ smart mixer (KCL95) with an app that doesn't even work on modern phones anymore. Support told me to download a sketchy APK from a third-party site, refused to replace it with the working newer model unless I pay a lot more, but still advertises the dead app features on their site.
Hey everyone,
Just need to vent for a second and warn anyone who is thinking about buying a high-end smart mixer from Kenwood.
The situation:
A few days ago, we treated ourselves to the Kenwood Cooking Chef XL (KCL95?. On their official website, they heavily advertise this thing with its smart features using the "Kenwood World App". The site literally says you can "access hundreds of sweet and savory recipes" and send step-by-step instructions directly to the mixer. That was honestly a huge selling point for us.
The problem:
The machine arrives, we try to set it up... and the "Kenwood World App" can't even be installed on a modern smartphone (I have a Galaxy S26+). The Play Store says the app is too old/outdated for my device.
The absolute joke of a customer support:
So I call Kenwood support. Their actual, serious advice? Just go to some unofficial third-party website and download the old APK file to sideload it. Seriously? For a kitchen appliance that costs over €1,000? From an IT security standpoint, that’s a massive red flag and just an unacceptable answer.
I opened a ticket and complained in writing. They basically admitted that the KCL95 only works with that dead app, and that there's a newer model (KCL96) that uses their brand-new "Kenwood & Me" app.
Their "solution":
I figured, okay, they sold me a product with an advertised feature that literally doesn't exist anymore, so they'll probably just swap it for the newer working model. Nope.
They told me a direct swap isn't possible "for system reasons." The only thing they offered was a standard return/refund. If I actually want the smart features they advertised, I have to buy the newer KCL96 – which costs a lot more! I asked them nicely to meet me in the middle with a discount for the new model since their marketing was completely misleading. They flat-out refused.
I literally saved their current product page as a PDF. They are STILL actively advertising the old machine using screenshots and features of an app that is completely dead. If that isn't misleading advertising, I don't know what is.
Has anyone else had similar experiences with Kenwood (De'Longhi Group)? I'm probably just going to return it and get my money back, but I'm seriously considering forwarding my emails and the saved PDFs to consumer protection.