Hi all,
Maybe this isn't the right forum but I'm interested in perspectives and maybe just writing this will help me work things out.
We had some electrical work done at our house from a good looking company with lots of high (5*) Google reviews etc.
I asked for a rep to come out as it was reasonably complicated in my mind and wanted a scope on what was possible and what was not. It's about 6 power points. Three are replacements three are new ones. The other work is swapping out LED downlights for new ones and swapping out batton fixtures for LED oyster lights.
The rep arrive, nice guy, good communicator, in is early 20's. We work stuff out and he takes pictures, takes notes etc.
He writes back a quote by email and I go through it. Most of is its not what we discussed. I correct the PDF, send it back. He resends it to me. Still not right. I send corrected back.
Job goes to the next section and they send out the job. It's wrong and resend what we wanted with no adjustments from what we first asked for.
On install day the guys show up. One guy in his mid 20's in in charge and the other two are apprentices.
Lead guy starts asking what we want installed and where. I say 'haven't you got that already?' Apparently he needs to check with us first. The power is off and I can't access my past emails on my phone. A lot of the power points are installed with the wrong modules. When the lead guy is installing the first down light, the hole saw skips and it tears the ceiling around it. He's clearly frustrated by it and trying to play it down as well. He ends up patching, sanding and painting and it looks shit in the right light. To me, the LED downlights are way overpowered. We had 45W there before and these are something a lot brighter and glary.
Where they placed the large LED oysters in the bathrooms each they have somehow damaged the ceiling and had to paint wide swaths around it. I don't fathom how that could have happened. The paints are different as types and stand out when you walk into the bathroom and look up in any direction.
Further to that, the next day I see the laminate bathroom counter is badly scratched with about 8 zig-zags 30cm wide. They seem to have placed a toolbox on it and twisted and twisted or something. I have no idea how much force that would have been needed to do such a thing.
What should I do for recourse?
My wife is feeling like she wants to play this down and let it go. We have two power points that are not the right ones we wanted and (superficial?) damage to the house.