TLDR: leak/hole in apartment building hallway for over two weeks with no updates.
hopefully this is the right place to post this.
over two weeks ago the ceiling outside our unit’s door began leaking water and not dripping, like a faucet turned on. (the water also was leaking through the doorframe into the apartment) the maintenance guy came and ripped out the ceiling, put a towel and a bucket down and that’s the last thing that’s happened in OVER TWO WEEKS. no updates, nothing.
the water has continued to leak on and off, the towel is soaked, the floor (which is carpet) is soaked it smells disgusting. we have paper towels and a towel to make sure it doesn’t come in the door. the top of the door frame was leaking before it was cut open, it’s completely squishy and swelling so the door is hard to close/open.
i had to go to my upstairs neighbor and we figured out is was probably coming from one of his sinks, which they never told him.
what do i do? i emailed them on saturday and got no response? do i call 311?
EDIT: I have called 311 and filed a report. Conveniently, the maintenance guy (who is the only guy that does anything and i feel bad it's all on him) showed up after. So obviously the building manager saw the email, but chose not to respond.
Anyway we discussed the previous leak in the apartment as well as the current and not only is the door swollen the top hinge is bent and almost off the frame. Also talked about the hole under the carpet in the hall. We have lived here for 3 years and they already were not renewing our lease which ends in January. Obviously want to move anyway. (It's been a nightmare especially the last year, multiple sags in the floor, roaches, dry rot under the radiator.)
All that to say thank you for all the advice, not sure whether to cancel the report, but I'll probably wait till they call me.