Hi everyone!
Sorry if this is a long one; I'm having a proper week from hell, and I need an honest-to-God opinion on what to do. I purchased a refurbished Samsung Galaxy Z Flip4 from Green Gadgets last Friday, well and truly after the cutoff time for same-day dispatch. So I spent the whole weekend knowing there wouldn't be an update, and then Monday came. I got my update to say a "label had been created", and later that day I got "Shipping information approved by Australia Post".
Then Tuesday came and went; no update. Wednesday, I emailed Green Gadgets to inform them I hadn't received any updates. Then an hour and a half later, I sent them: "Good evening. If possible, I would like to cancel my order. I have found an alternative that works out better for me financially, and I would like my refund processed as soon as possible." One hour later, I received
"Hi OP,
Thank you for reaching out to us.
We received your cancellation request, but your order had unfortunately already been processed and dispatched yesterday via Australia Post.
Your tracking number is [blank]. Please keep in mind that the courier's website can take up to 24 hours to update and display active tracking information.
You have the option to refuse the delivery. If you are unable to do so, kindly email us, and we will supply you with the necessary return instructions. Please note that in this case, the customer will be responsible for the return shipping costs.
Please be advised that return to sender is a low-priority service. Due to this, the return delivery generally takes longer than usual to be delivered and, in some cases is returned without event scans. Please allow 10 business days for the return.
Once we receive the device back, we will process your refund as soon as possible.
If you have other concerns or questions, please feel free to respond to this email and we will be happy to help."
Now, does ordering from a website without doing at least a few hours of independent research make me an absolute knob? Yes, it does. Did I think it would be more reputable or faster than, say, Shein or Temu? Yes, I did. The only time I've ever ordered something from that took several business days to update on shipping was when it was being shipped from overseas.
I have lodged an enquiry with AusPost to cover all my bases, just in case AusPost do in fact have it and they haven't updated the tracking in the past three days. The only reason I'm bringing this up now and not next week is that I was told when making the original purchase that it would take 2 to 4 business days.
Is there anything I can do besides wait? Am I just waiting on AusPost to update the tracking, or is Green Gadgets hanging me out to dry? If anyone has had issues with them in the past, please let me know.
TLDR; My refurbished phone is either lost in the mail or Green Gadgets is pulling a fast one on me.
Edit to add: The phone is coming from Sydney, and I am Perth-ish based.