r/AZURE • u/No_Strawberry6141 • 18h ago
Question Unexpected ₹10,000 Azure Bill Despite $5,000 Startup Credits — Support Not Responding
Hey everyone,
I'm a founder of an early-stage startup in India, and I'm facing an unexpected billing issue with Microsoft Azure.
I had received $5,000 in Azure startup credits, and my usage was previously being covered by those credits. However, I've suddenly received a bill of around ₹9,000–₹10,000.
I've already raised a support ticket with Microsoft Azure, but I haven't received a proper response yet. Meanwhile, I'm continuing to receive emails warning that my account/subscription may be suspended if I don't pay the outstanding amount.
As an early-stage startup, this unexpected expense is a concern, especially when I believed my usage was covered by startup credits.
Has anyone faced a similar issue with Azure startup credits?
- Is there a way to escalate this to the Azure billing or Microsoft for Startups team?
- Can the bill be reviewed if the charges were unexpected or the credits weren't applied correctly?
- What should I do to avoid suspension while the support ticket is still pending?
Any advice from founders or anyone who has dealt with Azure billing support would be greatly appreciated.
Thanks!