r/Communications • u/Hello_Orlo • 1d ago
Five plain English rewrites for public sector social posts, and why they work better
Public sector posts often get written for sign-off rather than for the person scrolling past. Here are five common patterns and a rewrite for each.
1. The closure notice
Before: "Residents are advised that the household waste recycling centre will be closed for essential maintenance works."
After: "Our recycling centre on [road] is closed on Monday for repairs. It reopens on Tuesday at 9am."
2. The service update
Before: "Service users experiencing difficulties accessing appointments should utilise the online portal."
After: "Struggling to get an appointment? You can book online, day or night: [link]"
3. The consultation close
Before: "Following a period of engagement, the consultation has now concluded."
After: "Thank you to the [number] people who told us what they think about the new bus routes. Here's what we heard and what happens next."
4. The weather warning
Before: "Due to adverse weather conditions, gritting operations are ongoing across the network."
After: "We're gritting main roads tonight. Side roads may still be icy, so take care if you're heading out early."
5. The vague commitment
Before: "The council is committed to reducing antisocial behaviour in the area."
After: "We've added two extra patrols in the town centre on Friday and Saturday nights, starting this weekend."
What they have in common:
- Lead with what changes for the reader
- Name the specific place, date or time
- Swap passive voice for "we"
- Replace promises with actions
What's the worst bit of public sector jargon you've had to rewrite? We've put together a longer guide on this and can share it in the comments if it's useful.