Tom Ryan managed Broadmoor-Cortez apartments for 20+ years. There were many content long term tenants. Repairs were completed, tenant needs were addressed, and reasonable accommodations were provided without delay. He let tenants live their lives freely, kept us informed, and was not intrusive. We were always notified when water was turned off/going to be turned off, building repairs were needed, and of updates that would disrupt the peace (adding siding).
Was it perfect? No, because nothing is, but life was good, until H&A Property Management. Tom changed under their leadership, which means, it was them, not him.
The new manager and property management company are overbearing, aggressive, and there is no quiet enjoyment. I highly  recommend avoiding anything they manage or own at all costs.Â
The number of tenants leaving increased significantly since they took over. Three out of six units in our building are vacant — my neighbor wants out of her lease — a lot of us want out.
Beware: If you exercise any rights — civil, disability, human, and/or tenant — there will be immediate unrelenting consequences. You have no right to rights. Politely to exercise rights again? Absolutely not. Set a boundary? It will erode every boundary? Identify harm? It will be used immediately and continually. Present options, attempt to resolve the situation, try to compromise? Nope. Exerting power and control seems to be the only objective. IDHR, HUD, and FHA for FHEO mean nothing.Â
There will be no communication about things that impact you and your building. Â
- Early morning remodeling before 8am Monday - Saturday?
- Knockdown texture spraying USG Ultra Lightweight?Â
- NO — NOT A WORD —  nobody should be breathing this and certainly not tenants with asthma or health conditions.Â
- Limestone (calcium carbonate)
- Kaolin clay
- Perlite (a volcanic glass)
- Attapulgite (another clay)
- Proprietary ingredients that aren't listed
- Respirable crystalline silicaÂ
- Covering mailboxes with plastic preventing access to mail delivery and your mailbox?Â
- Turning water off in the building? Â
- No. I found out when I tried to wash my hands and that's how my neighbor found out too.
The pics of the building with nothing down on the floors is my building. The picture of the door is the entrance from back hallway into my bedroom — the fine dust gets through the gaps — it's horrible for a tenant with asthma. The other buildings have neatly covered floors and heaters, there was no attempt to cover our floors, the heaters are covered half ass. We are not the first — we are not the last — we are the outlier. Would the floor be messy with the paper down? Yes, but, at least they tried.
There will be excessive AppFolio blasts via text and email — it is exhausting. You can unsubscribe from texts — tenants cannot stop the emails — found mine in spam.
- Jul 28 - 4:18 PM - Welcome new manager
- Jul 28 - 4:22 PM - Asphalt repairs starting at 6 PM
- Jul 29 - 10:31 AM - Clarification - don't park on the asphalt - you'll be towed.Â
- Jul 29 - 3:46 PM - Street parking allowed on Arcadia and Fairmont until Friday evening
- Jul 30 - 11:50 AM - Restripe - Cortez don't park by dumpsters, Broadmoor park on the street by 6 PM - you'll be towed
- Jul 31 - 10:55 AM - Grill safety - keep grills 15 ft from buildings
- Jul 31 - 4:42 PM - New after-hours emergency maintenance number
- Aug 21 - 9:59 AM - Quarterly pest spray - Broadmoor Aug 25, Cortez Aug 26
- Aug 31 - 10:26 AM - Cortez only - motorcycles in maintenance garage must be removed
- Aug 31 - 12:48 PM - Office closed Monday Sep 7 for Labor Day
- Sep 3 - 1:29 PM - Office closed Friday Sep 4 until 9 AM Tuesday Sep 8 for Labor Day
- Sep 8 - 10:41 AM - Toilet use - only flush toilet paper or you pay for repairs
- Sep 9 - 11:30 AM - No smoking in apartments - lease violations and charges
The continuous contact from this manager is intrusive. The 'reminders', the you' statements, all CAPS, demands, and threats are too much. It is heavy handed and too forceful.Â
I have never lived anywhere with this level of contact, at most, there might be a quarterly newsletter, and pest control reminder.Â
Research: Lincoln Towers in Springfield (code violations + Adam Dorosheff), H&A EMR LLC Adam Dorosheff again and Mesa Insurance), Civic Center LLC, The Jefferson/Prosper (Indiana), River Rock (Indiana), etc.