The bumper in the bolt carrier is crumpled almost split in two (after 2k rounds) and I don't want to use it for fear of further damage. I would be happy to buy a backup or two, but the only one CMMG lists on their site says it is for ".300 BLK, 5.56mm, .22 ARC, .338 ARC, 5.7x28mm, 6.5 Grendel, 6mm ARC". They have the bumper exchange so clearly this is an issue many have, but the exchange says it will not work for 9mm - so I assume these same bumpers for sale would not work either.
I do see one way to get it, by purchasing the 100 dollar bolt carrier kit. A bit galling since I just need this 8 dollar piece of plastic.
Even more galling is the terrible customer service from CMMG. They have not replied to a single email or contact I have sent trying to get this resolved. Tried through multiple email addresses, through the contact us page , and through the ask a product question page. Tried through their useless AI chat. Tried calling, and the very first thing the robot tells you is "we don't do customer service on the phone, use this (useless) email address to contact us".
Too bad for me I saw all the old reddit threads about how good their service is - one of the things that convinced me to buy from them. Their service is crap now. I spend so much on this hobby, but never another dollar with CMMG.
Well this turned into a rant - back to the question - any advice how I can get the part I need? Is there as 3d printed model somewhere maybe? Or get someone at CMMG to reply?